Assessor Resource
AVII2007
Check in aircraft passengers
Assessment tool
Version 1.0
Issue Date: June 2024
This unit involves the skills and knowledge required to check in aircraft passengers, in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.
It includes greeting passengers, checking in passengers using manual and computerised processes, and checking in baggage. It also includes responding to problems during check-in, issuing boarding passes, and directing passengers to security gates.
This unit addresses aviation technical skill requirements (physical, mental and task-management abilities) related to customer service duties of ground operations personnel, and contributes to safe and effective performance in complex aviation operational environments.
Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.
Work is performed independently or under limited supervision as a single operator or within a team environment.
Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)