Assessor Resource
AVIL2001
Manage a check-in queue
Assessment tool
Version 1.0
Issue Date: June 2024
This unit involves the skills and knowledge required to manage a check-in queue, in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.
It includes organising a queue, combing a queue for passengers requiring urgent service, providing information and special assistance to passengers in a queue and responding to queries from queued passengers.
This unit addresses aviation non-technical skill requirements (mental, social and personal-management abilities) related to resource management duties of aviation personnel, and contributes to safe and effective performance in complex aviation operational environments.
Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.
Work is performed independently or under limited supervision as a single operator or within a team environment.
Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations.
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