Assessor Resource
BSBCUE205
Prepare for work in a customer engagement environment
Assessment tool
Version 1.0
Issue Date: June 2024
This unit describes the skills and knowledge required to participate in customer engagement operations, including defining the requirements and expectations of the organisation.
It applies to individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge, working under direct supervision.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)