Assessor Resource
BSBCUE601
Optimise customer engagement operations
Assessment tool
Version 1.0
Issue Date: June 2024
This unit describes the skills and knowledge required to use data and statistical tools to monitor and optimise customer contact processes.
It applies to individuals who analyse, design and execute judgements using wide- ranging technical, creative, conceptual or managerial competencies and who are often accountable for group outcomes.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)