- BSBFLM305C - Support operational plan
Assessor Resource
BSBFLM305C
Support operational plan
Assessment tool
Version 1.0
Issue Date: June 2024
Frontline managers are actively engaged in planning activities to achieve the measurable, stated objectives of the team and the organisation. This key role is carried out to provide safe, efficient and effective products and services to customer satisfaction within the organisation's productivity and profitability plans.
At this level, work will normally be carried out within known routines, methods and procedures, and may also involve a number of complex or non routine activities that require some discretion and judgement.
This unit is related to BSBMGT402A Implement operational plan.
This unit describes the performance outcomes, skills and knowledge required to provide support for operational practices and procedures within the organisation's productivity and profitability plans. This includes contributing to the operational plan, assisting in recruiting employees and acquiring resources, and monitoring and adjusting operational performance.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: sharing information with members of the work team about implementing and monitoring the operational plan assisting in planning resource acquisition and usage including human resources, risk management and contingency planning monitoring, analysing and reporting individual and team performance against identified targets. |
Context of and specific resources for assessment | Assessment must ensure: access to appropriate documentation and resources normally used in the workplace. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate records produced while working with the operational plan, such as: suggestions for variations to the operational plan rosters and staff allocation short-term resource acquisition planning, contingency planning and/or risk management plans induction programs conducted suggestions and input into management decisions related to the operational plan records of actions taken to address day-to-day resource shortfalls. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: BSBFLM303C Contribute to effective workplace relationships BSBFLM306C Provide workplace information and resourcing plans BSBFLM312C Contribute to team effectiveness BSBCMN311B Maintain workplace safety. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
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Required skills |
ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities coaching and mentoring skills to provide support to colleagues functional literacy skills to access and use workplace information skills to: maintain a safe workplace and environment access and use feedback to improve operational performance prepare recommendations to improve operations access and use established systems and processes. |
Required knowledge |
principles and techniques of: short-term operational scheduling physical resources and services acquisition procedures and/or systems budget and performance figures interpretation performance monitoring within defined job role performance reporting problem identification and resolution alternative approaches to improving resource usage and eliminating resource inefficiencies and waste within defined job role relevant legislation from all levels of government that may affect business operations, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination support for individuals and teams who have difficulty in performing to the required standard. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Resource requirements may include: | purchasing or ordering of goods stock requirements and requisitions supply of resources. |
Relevant personnel may include: | colleagues, supervisors and managers OHS committees and other people with specialist responsibilities specialist resource managers unions/employee groups other employees. |
Operational plan may include: | organisational plans tactical plans developed by the department or section to detail product and service performance. |
Key performance indicators may refer to: | measures for monitoring or evaluating the efficiency or effectiveness of a system, and which may be used to demonstrate accountability and identify areas for improvements. |
Contingency planning may refer to: | contracting or outsourcing human resource and other functions or tasks diversification of outcomes finding cheaper or lower quality raw materials and consumables increasing sales or production recycling and re-use rental, hire purchase or alternative means of procurement of required materials, equipment and stock restructuring of organisation to reduce labour costs risk identification, assessment and management processes seeking further funding strategies for reducing costs, wastage, stock or consumables succession planning. |
The organisation's policies practices and procedures may include: | organisational guidelines which govern and prescribe operational functions, such as the acquisition and management of human and physical resources organisational culture Standard Operating Procedures undocumented practices in line with organisational operations. |
Performance systems and processes may be: | formal or informal processes within the organisation, such as: Key Performance Indicators (KPIs) specified work outcomes individual and team work plans feedback arrangements informal systems used in the place of existing organisation-wide systems. |
Consultation processes may refer to: | mechanisms used to provide feedback to the work team in relation to outcomes of consultation meetings, interviews, brainstorming sessions, email/intranet communications, newsletters or other processes and devices which ensure that all employees have the opportunity to contribute to team and individual operational plans. |
Performance systems, procedures and recording processes may include: | databases and other recording mechanisms individual and team performance plans organisational policies and procedures relative to performance. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
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Collect and record details of resource requirements and report to relevant personnel | |||
Ensure the operational plan contributes to the achievement of the organisation's performance and business plan | |||
Identify key performance indicators to measure own and work team's performance | |||
Undertake contingency planning as required | |||
Support the development and presentation of proposals for resource requirements as required | |||
Assist with employee recruitment and/or induction as required, within the organisation's policies, practices and procedures | |||
Acquire physical resources and services according to the organisation's policies, practices and procedures and in consultation with relevant personnel | |||
Identify and utilise performance systems and processes to assess team progress in achieving plans and targets | |||
Compare actual productivity and performance with identified short-term budgets, targets and performance results | |||
Identify and report unsatisfactory performance to relevant personnel, to enable action to be taken to rectify the situation | |||
Provide coaching to support individuals and teams to use resources effectively, economically and safely | |||
Support consultation processes for the development and/or variation of the operational plan as required | |||
Present recommendations for variation to operational plans to relevant personnel | |||
Follow performance systems, procedures and recording processes in accordance with organisation requirements |
Forms
Assessment Cover Sheet
BSBFLM305C - Support operational plan
Assessment task 1: [title]
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I declare that the assessment tasks submitted for this unit are my own work.
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Result: Competent Not yet competent
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Assessment Record Sheet
BSBFLM305C - Support operational plan
Student name:
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Assessment task 1: [title] Result: Competent Not yet competent
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Feedback to student:
Overall assessment result: Competent Not yet competent
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