List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify existing and potential conflict | 1.1 Determine if conflict exists and its possible causes 1.2 Identify potential situations of future conflict 1.3 Develop strategies to prevent conflict |
2. Consider the conflict situation | 2.1 Consider if the conflict relates to operational or strategic activity 2.2 Acknowledge the issue(s) and the roles of the parties involved, noting that board and committee members' roles are strategic and employees' roles are operational 2.3 Ascertain how the roles of the parties involved have impacted upon the conflict 2.4 Develop resolution strategies in accordance with legislation, the organisation's constitution and in consultation with conflicting parties 2.5 Seek professional advice where needed, maintaining discretion and confidentiality 2.6 Ensure the wellbeing of individuals and the organisation is considered when developing resolution strategies |
3. Use strategies to resolve conflict | 3.1 Promptly, appropriately and impartially implement resolution strategies that are in line with legislation and the roles of the parties involved 3.2 Diffuse emotional situations by focussing on the issue(s) rather than the individual(s) concerned 3.3 Follow organisational grievance policy if conflict has escalated to grievance level 3.4 Allow sufficient time for the conflict to be resolved 3.5 Monitor and evaluate the process used to resolve the conflict |
Evidence of the ability to:
communicate, negotiate and work cooperatively regarding conflict with:
other board or committee members
management and staff of the organisation
key stakeholders
develop strategies to prevent conflict both within the board or committee and between the board or committee and operational personnel
develop resolution strategies with conflicting parties
diffuse emotional conflict situations by focusing on the issues at hand
monitor and evaluate conflict resolution processes.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
discuss potential situations of future conflict
explain the roles of the parties involved (in terms of board or committee member roles as opposed to operational personnel roles)
discuss options for conflict resolution and situations that would warrant the use of the following methods:
formal discussions with third party presence
informal discussions
following organisational policies
professional advice
grievance procedures
describe conflict monitoring and evaluation processes
describe legislative and organisational constitutional requrirements in relation to conflict.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical committee or board of governance activities and include access to:
examples of conflict resolution.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.