Assessor Resource
BSBITA601
Configure and optimise customer contact technology
Assessment tool
Version 1.0
Issue Date: June 2024
This unit describes the skills and knowledge required to establish optimal functionality and efficiency from technologies by configuring them to best suit operational needs.
It applies to individuals working at a managerial or specialist level and within a customer contact environment where complex technology is employed and where the configuring of this technology is undertaken on an ongoing basis to maximise efficiencies and benefits to the organisation.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
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