Assessor Resource
CHCCCS020
Respond effectively to behaviours of concern
Assessment tool
Version 1.0
Issue Date: June 2024
This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.
The unit applies to workers in any context exposed to difficult and challenging behaviour.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)