- CHCCH301B - Work effectively in social housing
Assessor Resource
CHCCH301B
Work effectively in social housing
Assessment tool
Version 1.0
Issue Date: June 2024
This unit may be applied in the social housing context of community services work
This unit describes the knowledge and skills required for the context within which social housing work occurs
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not Applicable
Employability Skills
This unit contains Employability Skills
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate this unit of competency: | The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions This unit must be assessed with all other specialisation units chosen as part of a package at a particular Australian Qualifications Framework level |
Access and equity considerations: | All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities |
Context of and specific resources for assessment: | This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged Resources required for assessment include access to: an appropriate workplace where assessment can take place simulation of realistic workplace setting for assessment |
Method of assessment: | In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Components and structure of the social housing sector (range and variety of service provision) including: homelessness crisis management crisis refuges - youth and family violence cooperatives transitional housing and long term housing Causal and structural issues of homelessness Context of social housing provision, including: historical, social, political and economic aspects Current issues facing clients and existing services to address their needs and rights Early intervention including sustaining tenancies Funding requirements Holistic and client-centred service Impact of homelessness including social, economic and psychological Knowledge specific to working with people from culturally and linguistically diverse backgrounds Legal system: courts police powers court reports tribunals Organisation procedures relating to: safety issues and prevention in social housing work, including basic home fire safety emergency response security Organisation's role within the context of the social housing sector Own work role within the context of the social housing sector continued ... |
Essential knowledge (contd): Policy, regulatory, legislative and legal requirements include: residential tenancy legislation or equivalent housing legislation, as appropriate legislation underpinning the principles of privacy, equal opportunity, individual rights, and freedom of information Human Rights Charter or equivalent and may include: National Community Housing Standards community service standards and guidelines SAAP guidelines and requirements Disability Services Act and standards national housing policy Cooperatives Act or other equivalent governing legislation relevant state based legislation Principles of access and equity Principles of client empowerment/disempowerment Principles of community delivered service provision Principles and practices of: ethics and values confidentiality duty of care Relevance of the work role and functions to maintaining sustainability of the workplace, including environmental, economic, workforce and social sustainability |
Essential skills: It is critical that the candidate demonstrate the ability to apply knowledge of: Own work role within the context of the social housing sector Organisation's role within the context of the social housing sector In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Conduct interpersonal communication with clients and other stakeholders Demonstrate the application of skills in: problem solving effective use of relevant information technology in line with occupational health and safety (OHS) guidelines Prepare reports so that the information and organisation of information is appropriate to its purposes and audience Recognise and act upon opportunities to enhance sustainability in the workplace Work as part of a team or as a sole worker |
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. | |
Context includes: | Changing social context of work e.g. consumer centred approach, changing government and societal views of not-for-profit housing, approaches to working with clients/service users/members/tenants Economic context e.g. the current economic situation as it relates to and affects social housing and the subsequent impact on client needs Historical context of work e.g. changing role of social housing in the overall context of housing provision; changing approaches to working with clients/service users/members/tenants Political context e.g. government policies and initiatives affecting social housing work Statutory framework within which work takes place |
Current issues include: | Complex needs Disability Domestic and family violence Drug and alcohol issues Homelessness and risk of homelessness Housing availability and affordability Mental health Needs of migrants and recent arrivals |
Different models of work in the sector may include: | Case management Community development and education Homelessness and crisis management (within confines of organisation policy and guidelines) Housing management Tenancy advice/advocacy Tenancy management Tenancy support |
Stakeholders and representatives may include: | Community organisations Consumers/service users/clients/members/tenants Government representatives and service providers Local community Management, colleagues, team members Peak bodies and networks in the sector |
The underpinning values and philosophies of the sector may include: | A holistic and consumer-centred approach A social justice perspective Commitment to empowering the client Commitment to meeting the needs and upholding the rights of consumers Community development approach Housing as a right not a privilege |
A commitment to access and equity principles include: | A non-discriminatory approach to all people using the service, their family and friends, the general public and co-workers Creation of a consumer oriented culture Ensuring the work undertaken takes account of and caters for differences including: cultural, physical, religious, economic, social |
Basic home fire safety includes knowledge of: | Behaviour that may contribute to fire injury and/or fatality High fire risk groups Optimum placement of smoke alarms Referring client for smoke alarm installation and maintenance Role of a working smoke alarm Smoke alarm testing and cleaning Types of smoke alarms |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
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Work with an understanding of the role of the social housing sector | |||
Ensure all work in the sector reflects consideration of the historical context of the sector | |||
Ensure all work reflects consideration of the changing social, political and economic context, including community housing, public housing, homelessness, supported housing, transitional housing and crisis housing | |||
Apply legal and ethical requirements appropriate to work role | |||
Apply knowledge of the current issues which impact on the sector and different models of work | |||
Collect and use the views of key stakeholders and representatives from relevant target groups when collecting information about the social housing sector | |||
Demonstrate consideration and understanding of the underpinning values and philosophies of the sector in all work undertaken | |||
Demonstrate a commitment to access and equity principles in all work in the sector | |||
Where appropriate, ensure clients participate in all aspects of service planning and support activities as required | |||
Identify personal values and attitudes regarding social housing and take these into account when planning and implementing all work activities |
Forms
Assessment Cover Sheet
CHCCH301B - Work effectively in social housing
Assessment task 1: [title]
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Result: Competent Not yet competent
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Assessment Record Sheet
CHCCH301B - Work effectively in social housing
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Assessment task 1: [title] Result: Competent Not yet competent
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Feedback to student:
Overall assessment result: Competent Not yet competent
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