- CHCCM504C - Promote high quality case management
Assessor Resource
CHCCM504C
Promote high quality case management
Assessment tool
Version 1.0
Issue Date: June 2024
This unit may apply to work in a range of community service contexts
This unit describes the knowledge and skills required to disseminate information and provide advice on practice issues relating to case management
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not Applicable
Employability Skills
This unit contains Employability Skills
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate this unit of competency: | The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions Assessment is recommended to be conducted on one or more occasion and should reflect a range of information and advice that is disseminated |
Access and equity considerations: | All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities |
Context of and specific resources for assessment: | This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged Resources required for assessment include access to: an appropriate workplace where assessment can take place or simulation of realistic workplace setting |
Method of assessment: | Assessment may include observation, questioning and evidence gathered from the workplace environment, including testimonials from colleagues, portfolios etc |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Theory and practice of case management Provisions of all relevant legislation and statutory requirements Practice model of supervision Codes of practice/ethics Own value base and belief system |
Essential skills: It is critical that the candidate demonstrate the ability to: Research current trends in case management Analyse and evaluate practices Plan for practice improvement In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Demonstrate application of skills in: role modelling mentoring facilitation of feedback team management high level report writing and documentation research and analysis effective use of relevant information technology in line with occupational health and safety (OHS) guidelines |
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. | |
The contexts for facilitation of ongoing case management practice include: | Professional development and training programs Practice reviews and audits |
Facilitation of ongoing case management practice will be carried out within requirements established by: | Organisation policy and procedures Relevant program standards Service and professional standards, including code of professional ethics or code of practice |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
---|---|---|---|
Implement appropriate strategies to ensure currency with accepted best practice and relevant legislation | |||
Where appropriate, provide practice advice and direction consistent with organisation service and professional standards | |||
Challenge and support worker to ensure casework plans and actions are based on organisation procedures, practices and legislative requirements | |||
Implement strategies to ensure worker has ready access to casework consultation with other workers to maximise their effectiveness | |||
Access and apply specialist practice knowledge in the workplace and provide coaching and mentoring to staff to optimise competent practice | |||
Advise worker on the full range of legislative provisions relevant to case management, and worker and organisation responsibilities | |||
Thoroughly analyse and assess case management plans and feedback on their implementation and provide expert advice on options for actions and further development | |||
Provide workers with information on organisation processes for collecting information from key stakeholders to ensure more effective operation | |||
Routinely provided workers with information about relevant legislation and any changes in organisation practices and procedures to promote consistency and quality in practice | |||
Routinely monitor progress on case plan and make changes as required to enable improved service delivery | |||
Implement strategies to ensure appropriate stakeholders are consulted about specialist information and options for future action |
Forms
Assessment Cover Sheet
CHCCM504C - Promote high quality case management
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
CHCCM504C - Promote high quality case management
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: