List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
1. | Determine property maintenance requirements. | 1.1. | Property reports, maintenance specifications, feedback from tenants, owner instructions and other relevant documentation are obtained and analysed to establish propertymaintenance requirements. |
| | 1.2. | Industry benchmarks are reviewed to determine maintenance intervals and other requirements. |
| | 1.3. | Work health and safety (WHS) and other legislative requirements are interpreted and incorporated into maintenance requirements. |
2. | Develop property maintenance program. | 2.1. | Property maintenance program is established in line with owner instructions, legislative requirements, and agency practice. |
| 2.2. | Reliable and efficient maintenance methods are identified in line with agency practice. |
| | 2.3. | Maintenance costs are established. |
| | 2.4. | Contract specifications for maintenance services are developed and incorporated into tender documents, where appropriate. |
| | 2.5. | Safety and security requirements are incorporated into maintenance program. |
| | 2.6. | Criteria for selecting tradespeople and other service providers to provide repair and maintenance services are established. |
| | 2.7. | Register of tradespeople and other service providers is compiled and maintained. |
| | 2.8. | Property maintenance schedule is established. |
| | 2.9. | Systems for recording and implementing property maintenance requirements and reporting to owners are established. |
| | 2.10. | Aspects of maintenance program requiring specialist advice are identified and assistance is sought as required. |
3. | Establish key register. | 3.1. | Key register system is established, administered and maintained. |
| 3.2. | Security of register and keys is maintained. |
4. | Implement property maintenance program. | 4.1. | Property maintenance program, including agency fees, is presented to owners for discussion and approval. |
| 4.2. | Property maintenance program is implemented in line with owner instructions, legislative requirements, and agency practice. |
| 4.3. | Regular reports on property are provided to owners. |
| | 4.4. | Agency fees for property maintenance services are recorded and billed to owner. |
5. | Monitor security of managed properties. | 5.1. | Security risks associated with managed properties are identified and documented. |
| 5.2. | Causes and potential impact of security risks on agency, clients and other stakeholders are determined. |
| 5.3. | Property security measures are established in line with terms of the property management agreement, owner instructions, legislative requirements and agency practice. |
6. | Review property maintenance program. | 6.1. | Property maintenance program is reviewed in consultation with client. |
| 6.2. | Outcomes of review are prepared in required format, style and structure and presented to owners within agreed timeframes. |
| 6.3. | Recommendations for improving property maintenance program are presented to owners and other relevant people in line with agency practice. |
| | 6.4. | Documentation on property maintenance is produced and maintained using business equipment and technology. |
A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also develop and implement a maintenance program for one of the following managed properties:
business property
commercial property
development property, including subdivision and multi-unit sites
holiday rental
industrial property
investment property
periodic rental property
residential property
retail property
rural property
strata community.
In doing the above, the person must:
determine property maintenance requirements for managed properties
develop a property maintenance program for managed properties that includes procedures for selecting maintenance contractors and maintaining safety and security of clients
establish and maintain a key register for managed properties
monitor security of managed properties
apply knowledge of agency practice, ethical standards and legislative requirements associated with establishing, implementing and reviewing a maintenance program for managed properties
review the property maintenance program for the above managed property.
A person demonstrating competency in this unit must demonstrate knowledge of:
basic knowledge of property contracts and administrative requirements relating to implementing a property maintenance program
building codes and Australian standards relating to implementing a property maintenance program
building construction practices relating to implementing a property maintenance program
common building styles
common building faults
common hazards to public and personal safety associated with particular types of maintenance work in buildings
industry benchmarks and ethical standards for property maintenance procedures
key register, including:
its purpose
operating procedures
risks associated with its inadequate management
management strategies relating to different types of residential, industrial, commercial, rural and retail property
work health and safety (WHS) issues and requirements relating to maintenance programs for managed properties
property maintenance:
methods
programs
requirements
schedules
property safety and security requirements
key requirements of federal, and state or territory legislation and local government regulations relating to:
anti-discrimination and equal employment opportunity
consumer protection and trade practices
employment and industrial relations
environmental issues
financial services
industrial relations
leases and tenancy agreements
WHS
privacy
strata communities
taxation
procedures for reporting repairs and maintenance to owners
risks and risk management strategies associated with property maintenance
register of tradespeople and service providers, including:
its location and procedures for accessing it
contact details of those on the register and the services they provide
procedures for selecting registered tradespeople and providers
systems for implementing property maintenance requirements
procedures for tendering repair and maintenance work to be undertaken at managed properties.
The following must be present and available to learners during assessment activities:
equipment:
computer system with internet, email and printing facilities
physical conditions:
managed properties
specialist advice required to develop maintenance programs for managed properties
specifications:
organisational policies and procedures relating to developing and implementing maintenance programs for managed properties
legislation and regulations impacting on maintenance programs for managed properties
relationship with team members and supervisor:
member of a work team in a property industry context.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.