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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Legislative requirements may relate to: | apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines general 'duty of care' responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations Occupational Health and Safety (OHS) relevant industry codes of practice trespass and the removal of persons use of restraints and weapons: batons firearms handcuffs spray. |
Organisational requirements may relate to: | access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information. |
Assignment instructions may include: | assignment purpose and objective assignment tasks and procedures assignment timeframe client identification information incident and security risk response procedures personal presentation requirements personal protection equipment premises location and layout reporting and documentation requirements resource and equipment requirements travel routes and schedules. |
Relevant personsmay include: | clients colleagues emergency services personnel and agencies security personnel supervisor. |
Resources and equipment may include: | communication equipment earpiece pager portable and mounted two-way radio telephone and mobile phone maps pen and security notebook personal protection equipment security equipment electronic screening equipment video cameras and monitors security personnel and specialist services transport. |
Clientsmay include: | entertainers executive personnel heads of state political leaders royalty. |
Communication channels and processes may relate to: | direct line supervision paths established communication protocols formal communication pathways lateral supervision paths organisational communication networks verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals. |
Interpersonal techniques may involve: | active listening being non-judgemental being respectful and non-discriminatory constructive feedback control of tone of voice and body language culturally aware and sensitive use of language and concepts demonstrating flexibility and willingness to negotiate effective verbal and non-verbal communication maintaining professionalism providing sufficient time for questions and responses reflection and summarising two-way interaction use of plain English use of positive, confident and cooperative language. |
Special needs may relate to: | access to male, female or disabled toilets access to vehicles or premises for people with special needs needs of minority groups (eg people with a disability). |
Social and cultural differencesmay relate to: | dress and personal presentation food language religion social conventions traditional practices values and beliefs. |
Security risks may relate to: | breaches of law eg criminal damage, offences against people, public order, misuse of drugs and alcohol emergencies eg fire, scenes of crime, accidents hazards eg physical, chemical, electrical, psychological, biological threats eg bombs, sabotage, kidnap, assassination. |
Responsemay involve: | defusing the situation evacuating the premises isolating area of potential risk isolating risk notifying relevant emergency services agencies provision of first aid request for support and assistance restraint of person tactical withdrawal use of basic defensive techniques use of negotiation techniques. |
Documentation may include: | activity logs incident reports request for assistance forms security risk and incident details vehicle and personnel movements written and electronic reports. |