Required knowledge: relevant policy including environmental and/or sustainability practices, procedures and legislation and statutory requirements related to offender management and services, quality management and assurance, organisational programs and services, strategic plans, and case management protocols and procedures different models of intervention and behaviour change management organisational and cultural protocols and systems family structure, dynamics, communication and decision making family support and family casework strategies range of community services and available resources indicators of abuse and accepted intervention strategies effects of abuse on human development effects of different forms of intervention effects of incarceration operational planning processes report writing and documentation requirements stress-management techniques meeting procedures and facilitation developing and maintaining appropriate networks program specific knowledge, including: organisation's policies, objectives and program requirements for addressing offending behaviour using a case management approach organisation's criteria and protocols for suitability of programs and conditions for referral to programs within the organisation and in other agencies range of approaches used to prevent and reduce the harm caused by specific offending behaviour and behaviour likely to lead to offending theories of power and their analysis of relationships in the correctional environment intervention techniques that use personal responsibility and motivation and a range of alternative strategies partnership accountability that makes practice open to those who have an investment in the outcomes of case management and its role in reducing offending behaviour restorative justice programs in which justice shifts from seeing crime as an offence against the state to treating it as an offence against people and relationships and tackling reconciliation and restitution at the human relationship level alternative justice programs that focus on the offending behaviour and how to change it or require that the offender makes reparation rather than automatic incarceration behaviour theories and therapeutic responses, including: cognitive behavioural theory that emphasises the way that people's thinking affects their behaviour and how thinking patterns can be changed to improve problem-solving skills and give people acceptable and constructive alternatives to harmful and illegal behaviour human development theory that uses knowledge of the ways in which common human behaviours change during a life span and the way priorities evolve through the stages of life systems theory that focuses on the interdependence of individuals, families, groups, organisations, environments and cultures as an explanation of how people operate and interrelate motivational interviewing that uses tactical and strategic persuasion to increase an individual's motivation by generating arguments for change from the individual therapeutic group work that relies on knowledge of how the energies of group members can be mobilised and channelled to help each other and to increase responsibility and control
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