Assessor Resource
FNSBNK406A
Manage customer visits
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to job roles involving direct customer contact for delivery of banking products and services.
This unit describes the performance outcomes, skills and knowledge required to meet directly with customers seeking or using mobile banking services and deal effectively with their needs.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)