List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Assist repairers with service or repair work | 1.1 Provide technical guidance, appropriate to skill level and need, to repairers when determining repair or service needed 1.2 Use repairers with appropriate advanced technical competency as point of reference when required 1.3 Provide technical assistance to repairers when needed to identify any difficult faults 1.4 Provide assistance to repairers during work completion, when needed, to ensure technical requirements are met 1.5 Recognise potential faults before they develop and take precautionary steps to prevent them 1.6 Address problems arising from repair procedure appropriately during course of repair |
2. Provide technical information to repairers | 2.1 Make appropriate technical information available to repairers when needed 2.2 Communicate current and relevant technical information to all repairers 2.3 Show repairers where information can be found and how to access, interpret and apply it when required 2.4 Access a range of information sources through an established network when required |
Evidence of the ability to:
provide clear technical information and guidance to repairers and service providers
assist repairers with service and repair work, and in identifying potential faults
access a range of information to provide guidance.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
explain advanced technical knowledge in areas of expertise
outline the technical requirements that impact on completion of work including:
relevant industry standards
organisational quality requirements and procedures
supplier or manufacturer specifications
describe how coaching principles are used to develop the fault finding and rectification of faults capabilities of repairers
describe sources of current technical information and available networks
describe recent technical and technological developments relevant to the sector.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general insurance field of work and include access to:
organisational records, policy and procedures
common office equipment, technology, software and consumables.
Assessors must satisfy NVR/AQTF assessor requirements.