Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
gather and check information
liaise and share information with others
communicate appropriately with people from diverse backgrounds
numeracy skills to:
interpret numeric data and relevant statistics
calculate life insurance payments
IT skills to:
use computer applications (word processing, spreadsheet, database, specific purpose computer systems)
access and update records electronically
access web-based information services
reading skills to:
read and understand relevant procedures
read and understand life insurance policies
read and interpret life insurance claims and supporting documentation
organisational skills to efficiently plan and sequence work
problem solving skills to address errors in life insurance documentation
research and analysis skills to:
identify and interpret relevant information
analyse information and data
maintain currency of products and services knowledge
writing skills to:
accurately record information
prepare professional letters and emails.
Required knowledge
the ability to apply and explain as relevant to the settlement of life insurance claims:
life insurance administrative requirements
life insurance policy payment criteria
life insurance policy terms and conditions
organisational procedures
organisational systems for data entry and filing
product information
relevant regulatory requirements.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Risk-based life insurance policy may include: | disability income term life (including terminal illness and Total and Permanent Disablement (TPD)) trauma whole of life. |
Documentation may include: | claim forms records of death records of disablement other medical records statutory declarations and other such records claims assessment outcomes claims department records. |
Procedures may include: | organisational complaints handling processes organisational customer service charter organisational guidelines organisational policy organisational privacy and confidentiality guidelines organisational procedures. |
Evidence may include: | records of death records of disablement other medical records statutory declarations and other such records claims department records. |
Life insurance policy may include | disability income term life (including terminal illness Total and Permanent Disablement (TPD)) trauma whole of life. |
Consequences may include: | terms of settlement discharge of the insurer's contractual obligation for the event claimed changes to terms and conditions of ongoing insurance reduced sum insured for ongoing insurance loss of insurance cover. |
Policy discharge may include: | acceptance by claimant of amount of settlement acceptance by claimant of timing of settlement acceptance by claimant of terms of settlement. |
Appropriate systems may include: | policy administration systems document management systems. |
Appropriate stakeholders may include: | internal parties administrators trustees underwriters claimant and associated parties assignees beneficiaries executors lawyers life insured next of kin policy owners. |
Regulatory requirements may include: | life insurance legislation corporations legislation privacy legislation Australian Securities and Investments Commission (ASIC) regulatory guides industry Codes of Practice. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist