Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
liaise and share medical information with others
communicate appropriately with people from diverse backgrounds about medical information
use and pronounce medical terminology correctly
understand, clarify and explain information containing medical terminology
IT skills to access web-based information services
learning skills to research and increase medical terminology knowledge
numeracy skills to read and interpret medical data, statistics, signs and symbols
reading skills to:
read and understand medical information
read and understand medical abbreviations
writing skills to:
accurately prepare documentation containing medical terminology
spell medical terminology correctly.
Required knowledge
the ability to apply and explain as relevant to life insurance policies:
organisational procedures
product information
relevant regulatory requirements
medical insurance terminology
procedures and practice in communicating medical terms in insurance
ethics and good practice in communicating on medical matters in insurance.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Written and verbal instructions may include: | notices telephone calls insurance policy terms and conditions claims notifications investigation procedures. |
Medical terminology may relate to: | knowledge of medical specialties and the names and titles of doctors working in specialist fields illnesses injuries diseases interrelated functions of the body, locations and diseases (e.g. functions of the skeletal system, locations of skeletal injuries, skeletal diseases) terms to describe onset and/or nature of disease medical investigations and procedures abbreviations for medical and pharmacological terms. |
Clarification may be sought from: | organisational policies, procedures and guidelines insurance information/databases medical dictionary medical information sources/databases Chief Medical Officer a medical professional a claims manager/specialist or designated supervisor underwriter or underwriting specialist/manager. |
Insurance-based communications may include: | contact with relevant internal or external parties dealing with applicant, insured and claimant enquiries letters in response to cover and claims queries maintaining and/or updating claims files and databases (e.g. file notes, correspondence, reports) memos and reports researching and/or arranging medical or psychological assessments researching and/or arranging treatment and rehabilitation. |
An appropriate authority may include: | Chief Medical Officers underwriters underwriting specialists and managers WorkCover representatives medical professionals. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist