Assessor Resource
FNSISV512A
Work with legal teams to resolve complex claims
Assessment tool
Version 1.0
Issue Date: June 2024
This unit applies to job roles involving specialist knowledge and functions in a range of insurance sectors and may be applied within organisations of various sizes and across a range of customer bases.
It may be applied where it is necessary to work with legal teams in resolving a non-routine/complex insurance claim such as major losses, bodily injury losses and long term settlement.
This unit describes the performance outcomes, skills and knowledge required to support legal proceedings to resolve a non-routine, complex claim. It encompasses establishment of terms of reference for working with a legal team, the provision of timely, accurate information to support the legal proceedings for the claim, and participation in the settlement of a non-routine, complex claim that involves legal resolution.
This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)