relevant State and Territory legislation and regulation relating to: wills intestacies deceased estates probate and administration trusteeships, including investment and obligations of the trustees taxation and tax obligation as they relate to the administration of estates and trusts Commonwealth legislation and regulations including: Income Tax Assessment Act business law for financial institutions including: terminology and phrases statutory charges, taxes and other fees applicable to financial institutions legal parameters of the customer and financial institution relationship relevant social services and benefits, and qualification requirements, including: age disability unemployment provisions the roles, responsibilities and powers of the personal trust officer including: organisational expectations limitation of personal authority (e.g. in giving investment advice) the professional code of conduct in the personal trustee industry including: ethical principles integrity professionalism confidentiality techniques for contacting key organisational personnel with expertise in specialised areas relating to the personal trustee industry the role of external specialists and resources relevant to requirements in the personal trustee industry organisational policies and procedures industry and organisation security practices and the reasons for such practices products and services offered by personal trustee organisations and fees attached |