List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify organisation’s operational guidelines and practices | 1.1 Review organisation’s operational guidelines and procedures, and identify links to industry codes of practice and ethical standards 1.2 Identify operational procedures and practices that address compliance requirements 1.3 Interpret and clarify performance measures and operational outcomes |
2. Supervise implementation of operational guidelines | 2.1 Identify key positions, personnel, job descriptions and authorities 2.2 Measure and assess performance of staff, systems and resources in systematic way 2.3 Arrange support to ensure operational guidelines are being implemented 2.4 Regularly assess conformance of staff, systems and resources with operational guidelines 2.5 Periodically review operational guidelines for effectiveness 2.6 Identify and implement improvements to operational guidelines according to organisational requirements |
3. Distribute information on operational guidelines to staff | 3.1 Distribute operational guidelines to all relevant staff 3.2 Distribute updates and amendments as required 3.3 Receive feedback and interpretation requests, and respond according to organisational guidelines 3.4 Provide briefings for new staff on guidelines as part of induction procedures 3.5 Communicate sections of guidelines relevant to clients, including client rights, performance standards and complaint procedures, to clients and display where appropriate |
4. Monitor operational procedures and guidelines | 4.1 Monitor client service to ensure operational guidelines are being implemented effectively and service standards are being met 4.2 Periodically assess performance of staff, systems and resources against organisational guidelines and objectives 4.3 Manage documentation on supervision and monitoring of operational guidelines 4.4 Regularly monitor implementation of operational guidelines for compliance with relevant legislation and codes of practice 4.5 Identify breaches of guidelines and counsel staff where required |
Evidence of the ability to:
monitor operational procedures and guidelines against organisational objectives, and relevant legislation and codes of practice
brief staff about operational guidelines and counsel when breaches are identified
identify and address factors which may affect performance of staff, systems and/or resources
evaluate staff conformance against fund requirements and operational guidelines, and make recommendations as required
implement and monitor performance measurement systems.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
describe the key features of the organisation’s operational guidelines relating to management of superannuation, including service standards and performance measures
identify and outline organisational systems and resource requirements
describe the key features of relevant industry Acts, regulations and codes of practice
outline the key aspects of the following organisational requirements:
administrative processes and systems
marketing and advertising processes
documentation systems, including registry and library processes
human resource procedures
identify and describe office information technology systems, and support resources and mechanisms
explain the obligations of privacy legislation
outline fraud deterrence practices.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the superannuation field of work and include access to:
common office equipment, technology, software and consumables
organisational financial records
organisational policy and procedures.
Assessors must satisfy NVR/AQTF assessor requirements.