- ICAI2015B - Install software applications
Assessor Resource
ICAI2015B
Install software applications
Assessment tool
Version 1.0
Issue Date: June 2024
This unit defines the competency required to install or upgrade basic software applications using a commercial applications program.
There may be benefit in concurrent learning with the following units:
ICAU2005B Operate computer hardware
ICAU2006B Operate computing packages
ICAU2231B Use computer operating system
The following units are linked and form an appropriate cluster:
ICAS2016B Record client support requirements
ICAS2017B Maintain system integrity
ICAU2005B Operate computer hardware
ICAU2006B Operate computing packages
ICAU2231B Use computer operating system
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: Assessment must confirm the ability to install software applications through operating system instructions and to configure computer to accept new software or upgrade. To demonstrate competency in this unit the person will require access to: Organisation's applications needs Appropriate software |
Context of and specific resources for assessment | The breadth, depth and complexity of knowledge and skills in this competency would prepare a person to perform in a range of varied activities or knowledge applications where there is a clearly defined range of contexts in which the choice of actions required is usually clear. There would generally be limited complexity in the range of operations to be applied. Assessment must ensure: Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes would be characteristic. Applications may include some complex or non-routine activities involving individual responsibility or autonomy and/or collaboration with others as part of a group or team. |
Method of assessment | The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1. Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency. Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: ICAU2005B Operate computer hardware ICAU2006B Operate computing packages ICAU2231B Use computer operating system ICAS2016B Record client support requirements ICAS2017B Maintain system integrity An individual demonstrating this competency would be able to: Demonstrate basic operational knowledge in a moderate range of areas Apply a defined range of skills Apply known solutions to a limited range of predictable problems Perform a range of tasks where choice between a limited range of options is required Assess and record information from varied sources Take limited responsibility for own outputs in work and learning Maintain knowledge of industry products and services |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills |
General customer service Decision making in a limited range of options Problem solving of known problems in routine procedures Plain English literacy and communication skills in relation to the presentation of information Report writing skills for business requiring some analysis and evaluation of information in a defined range of areas |
Required knowledge |
Organisational guidelines for purchasing Broad general knowledge of licensing arrangements and responsibilities Broad general knowledge of software copyright responsibilities Broad general knowledge of operating systems supported by the organisation Broad general knowledge of hardware storage devices Broad general knowledge of input/output devices Broad general knowledge of the client business domain |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Appropriate person may include: | supervisor teacher authorised business representative client |
Organisationalrequirements may include but are not limited to: | guidelines corporate purchasing licensing arrangements budget |
Application program may include: | database programs word processors email programs internet browsers system browsers spreadsheets |
Licensing requirements may include: | type of licence cost of licence support provided number of licences required |
Client may include but is not limited to: | internal departments external organisations individual people internal employees |
Computer may include: | laptops workstations servers |
Hardware may include: | Workstations, personal computers Modem or other connectivity device, including DSL modems Networks Remote sites Servers |
Operating System may include but is not limited to: | Linux 7.0 or above Windows 2000 or above Apple OS X or above |
Software may include but is not limited to: | commercial software applications organisation-specific software |
Impact may be in relation to: | installation time effect on normal business problems data entry |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
---|---|---|---|
Document client requirements and report to appropriateperson | |||
Act on instructions to meet client requirements in line with organisational requirements | |||
Investigate and select an application program that best conforms to requirements and organisational policies | |||
Obtain application program under instruction from appropriate person | |||
Determine licensingrequirements and record in line with organisational guidelines | |||
Ensure target computer conforms to the minimum hardware and operating system requirements of the application program | |||
Install new or upgraded software in accordance with appropriate person or organisational instructions | |||
Complete the installation process efficiently and effectively to minimise disruption | |||
Carry out testing and acceptance in line with corporate guidelines, paying particular attention to possible impact on other systems | |||
Ensure client requirements are satisfied | |||
Refer outstanding client issues to appropriateperson as necessary |
Forms
Assessment Cover Sheet
ICAI2015B - Install software applications
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
ICAI2015B - Install software applications
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: