Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
basic data entry skills to enter data into personal productivity tool
communication skills to:
communicate with peers and supervisors
seek assistance and expert advice
literacy skills to:
interpret user manuals and help functions
read and interpret basic workplace documents
problem-solving skills to address common operational problems when using personal productivity tool.
Required knowledge
organisational guidelines regarding:
email use
internet connection and usage policy
web etiquette
calendar and scheduling tools.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Personal productivity tool may include: | applicable personal productivity software applications hardware: hand-held personal computers (PCs) with various operating systems high-end mobile phones PDAs. |
Events and appointments may include: | jobs meetings visits. |
Views may include for a calendar: | day to a page week to a page month to a page year to a page. |
Toolbars may contain: | buttons menus a combination of both. |
Print options may include: | layout number of copies orientation paper size. |
Contact information may include: | address email name nickname phone number. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist