Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
liaise with people working across different levels and in different contexts, such as operating system vendors and clients
literacy skills to:
interpret technical computer installation manuals
obtain written and verbal feedback from clients
present information, such as the use of diagnostic tools
provide verbal instructions to client
technical skills to:
install and configure operating system software
write instructions for clients.
Required knowledge
current industry-accepted hardware and software products
functions and features of operating systems used by the organisation
installation and configuration of systems software
architecture of current technical systems
deployment of current organisational systems
organisational requirements for operating system software
prerequisites for system software installation
set-up and configuration procedures
software packages supported by the organisation
system’s current functionality
system’s diagnostic software
vendor specifications and requirements for installation.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Operating system may include: | Linux: Debian Fedora Google Chrome OS Kubuntu Linux Mint Red Hat Ubuntu Mac OS X Microsoft Windows: Windows 2000 Windows XP (32 bit versus 64 bit) Windows Vista (32 bit versus 64 bit) Windows 7 (32 bit versus 64 bit) mobile operating systems: Android Blackberry iPhone Palm Symbian Windows Phone 7 series. |
Installation components may include: | configure power management: hibernate sleep timers standby suspend wake on local area network (LAN) demonstrate safe removal of peripherals device manager: driver signing install and update devices drivers verify directory structures: create folders navigate directory structures disk preparation order: format drive partition start installation files: attributes creation extensions permissions file systems, such as FAT32 versus new technology file system (NTFS) installation methods: boot media, such as DVD, CD, floppy or universal serial bus (USB) factory recovery partition install from image network installation recover CD operating system installation options: file system type network configuration repair install user data migration - user state migration tool (USMT) verification of hardware compatibility and minimum requirements virtual memory. |
Appropriate person may include: | authorised business representative client supervisor. |
Boot-utility options may include: | automated system recovery (ASR) boot options boot to restore point disk boot order or device priority emergency repair disk (ERD) recovery console recovery options safe mode types of boot devices (disk, network, USB). |
Operating system user interface may include: | Windows-adopting interface to undertake similar tasks with chosen operating system: administrative tools, such as performance monitor, event viewer, services and computer management command prompt utilities, such as ipconfig, Ping and Telnet control panel location of basic network settings between OS versions MMC my computer my network places or home group run line utilities: cmd direct diagnostics (DXdiag) msconfig MSINFO32 REGEDIT start menu task bar or systray task manager Windows Explorer - Libraries in Windows 7. |
Organisational requirements may include: | availability of system to be optimised client support documentation in-house or vendor contracting arrangements relating to IT purchasing IT policy and procedures relating to service levels and installation level of complexity of technical manuals. |
Client may include: | department within the organisation person with special needs person within a department third party. |
Feedback mechanism may include: | interview meeting questionnaire survey. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist