Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
communicate with supervisors and peers
seek assistance and expert advice
use online help
literacy skills to interpret technical documentation, equipment manuals and specifications
planning and organisational skills to prioritise and monitor own work
problem-solving skills to solve operational problems as they arise
research skills to source support resources to solve routine problems
safety awareness skills to work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
technical skills to:
apply technical support for system problems
operate software applications
use applications features
use online help.
Required knowledge
basic knowledge of operating systems software and system tools
vendor product directions in computer applications
vendor applications and their features.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Advanced features may include: | conditional formatting cross-referencing form controls forms formulas graphics hyperlinks macros mail merge master documents names object linking and embedding (OLE) ranges sections styles tables templates validation. |
Applications may include: | commercial software applications and organisation-specific software: communication packages database graphic presentation functionalities spreadsheet word-processing presentation applications contained in: Claris Works Lotus Suite Microsoft Office Star Office other similar applications. |
Objects may include: | buttons checkboxes drop-down lists option buttons text boxes. |
System may include: | business computers financial system information system management system network software. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist