Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to analyse, evaluate and present information
initiative and enterprise skills to deal with interpersonal conflict
literacy skills to communicate in writing within the team
planning and organisational skills to:
clarify and plan team tasks
ensure effective team operation
ensure efficient use of human resources
problem-solving skills to:
analyse, diagnose, evaluate and develop new criteria, knowledge and procedures
develop team building initiatives.
Required knowledge
business planning process relevant to the development of IT business solutions, such as when delegating responsibility and authority
change-management systems
client business domain
conflict-resolution practices
current business practices relating to preparing reports
current industry-accepted hardware and software products, general features and capabilities
information-gathering techniques
OHS requirements relating to work safety, environmental factors and ergonomic considerations
principles of equal employment opportunity (EEO) and anti-discrimination
quality assurance practices, such as when coordinating a team
vendor product directions.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Team members may include: | differences in language, literacy and numeracy skills peers people from a range of social, cultural or ethnic backgrounds people from outside the organisation supervisors and other members of the organisation. |
Problem may refer to: | business need or opportunity that must be addressed network people in the organisation system. |
Team may include: | formal or informal interdepartmental organisational temporary or ongoing workgroup based. |
Team operations may include: | autonomy and responsibility of the team communication style of team members degree of delegation authorised team dynamics leadership style of team leader life of the team responsibility of team members size and diversity of team. |
Tasks may include: | functions specific projects work activities. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist