- ICAS3234B - Care for computer hardware
Care for computer hardware
Issue Date: April 2018
This unit defines the competency required to manage the selection, maintenance and location of hardware.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
This unit contains employability skills.
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Assessment must ensure the ability to establish safe work practices, establish siting requirements for system hardware and associated peripheral devices, establish maintenance practices and determine appropriate hardware quality standards.
To demonstrate competency in this unit the learner will require access to:
Software and diagnostic tools
Records and reports
Context of and specific resources for assessment
Hardware encompasses all the physical connections that allow electronic communication to take place. Hardware is intertwined with software and this unit addresses software/hardware connections.
The breadth, depth and complexity of knowledge and skills in this competency would cover selecting, adapting and transferring skills and knowledge to new environments and providing technical advice and some leadership in resolution of specified problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available.
Assessment must ensure:
Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the section of equipment, services or contingency measures and within known time constraints would be characteristic.
Applications may involve some responsibility for others. Participation in teams including group or team coordination may be involved.
Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
An individual demonstrating this competency would be able to:
Understand hardware related issues for safe and secure operation of electronic components
Demonstrate basic theoretical knowledge of hardware and software interoperability
Safely remove and replace hardware components
Conduct maintenance on hardware parts
Additionally, an individual demonstrating this competency would be able to:
Demonstrate some relevant theoretical knowledge
Apply a range of well-developed skills
Apply known solutions to a variety of predictable problems
Perform processes that require a range of well-developed skills where some discretion and judgement is required
Interpret available information, using discretion and judgement
Take responsibility for own outputs in work and learning
Communicate with team members to clarify job requirements
Take limited responsibility for the output of others
Maintain knowledge of industry products and services
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Diagnosis of hardware problems
Ability to work safely, in respect of the specific hardware
Selection of appropriate hardware for a given situation
Problem solving skills
Communication and comprehension of basic workplace documents
Clear and precise communication
Ability to set up and maintain hardware
Interpretation of user manuals and help functions
General OH&S principles and responsibilities
OH&S principles specific to equipment powered by mains electricity
Viruses, worms and other security issues
System hardware and associated peripherals functions
Potential environmental effects of common types of hardware
Importance of maintenance
Handling of high-impedance devices
Span of quality levels in common hardware
Software related to hardware operations
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OH&S standards may include:
type of desk
type of monitor
style of chair
repetitive strain injury prevention
correct lifting method
Hardware may include but is not limited to:
modems or other connectivity devices
Environmental conditions may consist of but is not limited to:
Business requirements may include:
cost and quality
industry standard components
capability for further system upgrades
Equipment may include but is not limited to:
modems or other connectivity devices
personal digital assistant (PDA)
other peripheral devices
Components may include:
central processing unit (CPU)
CD and DVD drives
Software may include but is not limited to:
commercial, in-house, packaged or customised software
Safe workpractices may include but are not limited to:
handling of mains electricity
handling of high-impedance devices
handling of hazardous material
System protection devices may include but are not limited to:
uninterruptible power supplies
Peripherals may include but are not limited to:
Printers, scanners, tape cartridges
Speakers, multimedia equipment
Personal computer fax/modems
Input equipment may include mouse, touch pad, keyboard, pens
Mobile phones, palmtops and personal digital assistants (PDAs), laptops and desktop computers
Bluetooth devices, universal serial bus (USB), Firewire (IEEE 1394)
Maintenance may include:
return to depot
Operating system may include but is not limited to:
Linux 6.0 or above
Windows 98 or above
Apple OS 8 or above
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
|Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice||Yes||No||Comments/feedback|
|Determine, record and apply relevant legal requirements and OH&S standards to the installation and maintenance of computer hardware|
|Determine, record and apply requirements specified by hardware manufacturers|
|Determine, record and apply safe work practices, taking into account legal and manufacturer requirements|
|Determine and apply suitable environmentalconditions for hardware and peripherals|
|Determine and apply system protection devices|
|Determine and apply requirements when moving hardware|
|Determine and apply suitable storage principles for hardware and associated peripherals and media|
|Determine maintenance requirements specified by the equipment manufacturer|
|Produce maintenance schedules, including removal of dust and grease build-up|
|Perform diagnostic functions, including replacing suspect components with other serviceable components and reloading of associated software|
|Determine whether unserviceable components are replaceable through warranty, replacement or upgrade|
|Perform diagnostic functions using the operatingsystem and third-party diagnostic tools|
|Consider and apply business requirements in respect of hardware matters|
|Determine and apply quality standards to the selection of appropriate hardware and associated peripherals|
Assessment Cover Sheet
ICAS3234B - Care for computer hardware
Assessment task 1: [title]
I declare that the assessment tasks submitted for this unit are my own work.
Result: Competent Not yet competent
Feedback to student
Assessment Record Sheet
ICAS3234B - Care for computer hardware
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent