Assessor Resource

ICAW4214B
Maintain ethical conduct

Assessment tool

Version 1.0
Issue Date: March 2024


This unit defines the competency required to maintain professional and ethical conduct when dealing with colleagues, clients and employers.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability of the person to conduct their work practices in an ethical and professional manner.

To demonstrate competency in this unit the learner will require access to:

Organisational policies

Legislation and standards documentation

Industry codes of practice

Context of and specific resources for assessment

The adoption and application of ethical principles of conduct is significant for the professionalisation of an occupational group such as IT professionals, because it is one of the external hallmarks testifying to the claim that the group recognises an obligation to clients and society in general that transcends mere economic self-interest.

The operation and management of ethical conduct in business relationships is important because it provides a foundation for the establishment of on-going relationships between businesses.

The demonstration of this competency requires breadth, depth and complexity of knowledge and competencies which would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance are involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature.

Assessment must ensure:

Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills is important in this competency.

Applications may involve responsibility for, and limited organisation of, others.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended

An individual demonstrating this competency would be able to:

Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts

Apply solutions to a defined range of unpredictable problems

Identify and apply skill and knowledge areas to a wide variety of contexts, with depth in some areas

Identify, analyse and evaluate information from a variety of sources

Take responsibility for own outputs in relation to specified quality standards

Take limited responsibility for the quantity and quality of the output of others

Maintain knowledge of industry products and services


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Application of standards and legislation to policy and procedure development and monitoring

Professional development skills in relation to identifying personal skills requiring upgrading and updating

Researching and identifying relevant courses, seminars or industry information to maintain currency

Required knowledge

Australian Computer Society Code of Ethics (www.acs.org.au)

Organisational requirements for customer service

OH&S legislation

Copyright and intellectual property legislation and principles

Relevant privacy legislation and principles

Access and equity legislation and principles

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislation and standards may include:

OH&S

Industry codes of practice, such as the Australian Computer Society Code of Ethics

OECD International Guidelines for Consumer Protection in E-commerce

Access and equity

Copyright laws

Defamation laws

Privacy legislation

Intellectual property, confidentiality requirements

Legal and regulatory policies affecting e-business

Client may include but is not limited to:

internal departments

external organisations

individual people

colleagues

an employer

internal employees

Standards may include:

ISO/IEC/AS standards

organisational standards

project standards (for further information refer to the Standards Australia website at: www.standards.com.au)

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Monitor continuity of computing services and information flow 
Ensure the integrity and security of other information as required by organisational policies, legislation andstandards 
Identify potential conflicts of interest and notify relevant parties of potential conflicts 
Maintain confidentiality and proprietary rights of client interests 
Provide products and services that match the operational and financial needs of clients 
Ensure value for money in services and products produced for clients 
Maintain and work to industry and international standards 
Implement quality processes when developing products and maintaining service 
Present skills, knowledge and qualifications in a professional manner 
Acknowledge services and products developed by self and others correctly 
Provide unbiased and objective information to clients 
Provide realistic estimates for work 
Investigate and review industry standards, policies and legislations to understand the wider context of ethics 
Create a code of ethics for the organisation based on that review 
Disseminate and collect feedback from stakeholders 
Integrate feedback as appropriate 
Publish and promulgate the code of ethics to ensure all personnel and clients have access 
Perform regular checks to ensure all personnel understand and are applying the code of ethics in the workplace 
Establish a review and grievance procedure to enable confidential reporting of issues arising 
Interview and regularly follow up with clients to ensure they are receiving consistent and appropriate service 
Take action to ensure all personnel participate in regular performance reviews and skill updates 

Forms

Assessment Cover Sheet

ICAW4214B - Maintain ethical conduct
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICAW4214B - Maintain ethical conduct

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: