List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements | Performance Criteria |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare information and formats for training, marketing and sales resources | 1.1 Identify target audience, product type, resources type, format and purpose to be developed 1.2 Locate enterprise resources relating to telecommunications product information and technical data suitable for training, such as marketing and sales materials, manufacturer’s documentation and sites for suitable resources 1.3 Research range of formats for resources and materials to meet requirements of identified audience 1.4 Determine specifications for resource material and confirm with client for approval |
2. Develop resources and obtain approvals | 2.1 Produce draft training, marketing and sales resources in consultation with relevant user groups and training resource designers 2.2 Check that resources are for latest product available for sales and marketing 2.3 Produce clear and accurate training manuals and user guides 2.4 Confirm accuracy of information with appropriate technical staff prior to publication or production, and obtain approvals |
3. Monitor distribution and maintenance of resources | 3.1 Develop schedule for distribution of resources consistent with product or facility release and list of users 3.2 Seek feedback on content and presentation from users and make improvements as required |
Evidence of the ability to:
interpret and use equipment and system manuals, specifications, relevant enterprise policy and documentation
develop product training, marketing and sales resources for different knowledge and skill levels and applications
evaluate web based training, marketing and sales resources
implement improvements based on feedback
provide a range of resource types, including print based and web based.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
evaluate common client telecommunications applications and related equipment
investigate work health and safety (WHS) and regulatory requirements relevant to training and marketing
investigate and compare specific product knowledge and reference documents relevant to products for inclusion in appropriate resources
define relevant technical terminology
outline the steps in the process of developing product resources.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the telecommunications ‒ product skills and advice field of work and include access to:
a workplace where technical information may be developed and distributed to technical, sales and training staff
relevant product technical information, databases, legislative requirements and other site and project related documentation.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.