Assessor Resource
ICTSAS410
Identify and resolve client ICT problems
Assessment tool
Version 1.0
Issue Date: June 2024
This unit describes the skills and knowledge required to record and prioritise client support activities, determine the required resources, solve client information and communications technology (ICT) problems or escalate as necessary.
It applies to experienced individuals who apply specialised and technical knowledge and have responsibility for providing support to end users.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)