List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan to provide consultancy and technical support in the CPE sector | 1.1 Obtain consultancy requirements from client 1.2 Establish relationship with industry experts to maintain currency with latest industry innovations in the customer premises’ equipment (CPE) sector 1.3 Access sources of product and technical information relating to change and innovation 1.4 Access and evaluate latest data relating to change and innovation in the CPE sector for company use within an appropriate timeframe |
2. Assess customer needs | 2.1 Develop knowledge and understanding of the client’s business to provide an accurate solution according to requirements 2.2 Investigate communication requirements including networks, based on business needs and demands 2.3 Ascertain client’s physical and financial parameters 2.4 Present reports and recommendations within client’s timeframes |
3. Provide consultancy and expert advice | 3.1 Provide timely and accurate expert consultancy and advice to company staff and clients 3.2 Provide communication solutions that meet client’s requirements and relevant legislation, codes, regulations and standards 3.3 Provide alternative solutions for clients where their needs cannot be better met in an innovative way 3.4 Provide a report on advice and solutions that match both the physical and financial demands of the client 3.5 Consult with client for an agreed solution |
4. Control and manage product and technical information | 4.1 Provide all relevant personnel with the latest product and technical information 4.2 Monitor the information flow process to ensure appropriate personnel have access to the latest data 4.3 Provide the client with final consultancy reports and recommendations |
Evidence of ability to:
provide consultancy advice related to a full range of customer premises’ equipment (CPE) products including:
product models and equipment types
peripherals
facilities, including network facilities
system features
provide alternative solutions where customer’s needs cannot be met precisely
prepare clear and concise reports to customers complete with recommendations and supporting data, including full financial considerations
provide regular updates to both company personnel and clients as to the latest product and technical information.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
summarise common customer telecommunications applications and related equipment
outline connections to carrier infrastructure or equipment
identify and describe current legislation relating to installation of telecommunications equipment and connection to carrier services
explain the purpose of enterprise operations and policies
summarise internet protocol (IP) networks
outline new and emerging telecommunications technologies
define ‘customer premises’ equipment.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:
a site with network or computer layout documentation and premises plans
network components
equipment specifications
organisational guidelines
business plan or model
relevant legislation.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.