List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Undertake proactive maintenance of system | 1.1 Prepare methodology to undertake platform database optimisation and administration effectively 1.2 Produce a cost-benefit analysis of database optimisation schedule to evaluate the effective return on investment (RoI) benefit to the organisation 1.3 Produce training instructions for new users on methodology to ensure effective database optimisation and administration 1.4 Interrogate and monitor system platforms to determine error logs, aging time on processes, database checks and system loadings 1.5 Notify appropriate personnel of problems and provide advice and guidance on likely solutions 1.6 Conduct system measurements from a user perspective on response times, and initiate investigations on problems where specifications are not being met 1.7 Assess availability of data storage space and initiate appropriate action where required 1.8 Develop procedures for system backup and restoration, review for efficiency of operation and amend where required |
2. Provide application support to system users | 2.1 Produce a set of procedures for formal meetings with users on a regular basis for effectiveness to discuss user issues and provide support 2.2 Set up a user support network to provide responsive system administration to users on an ongoing basis as critical issues arise |
3. Create and delete user accounts | 3.1 Create a hierarchical user profiling system to manage user accounts effectively according to enterprise policy 3.2 Establish and monitor security procedures relating to access according to policy 3.3 Assess grounds for deletion of user accounts and determine necessary action |
4. Undertake special investigations | 4.1 Evaluate requests for investigation to determine detail of action required 4.2 Prepare activity plan including timelines, specific goals, investigative team and resources required to conduct an investigation 4.3 Conduct investigation methodically according to plan and record findings 4.4 Analyse findings and prepare and forward reports, including recommendations to the requesting body |
Evidence of ability to:
prepare a methodology for system maintenance
produce cost-benefit analysis and training for database optimisation and administration
review development of training instructions
conduct system measurements
develop support processes for system users
manage user accounts and security procedures
investigate potential system administration problems and make recommendations.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
summarise back-up systems
demonstrate a deep knowledge of computer systems
outline meeting procedures
outline the common methodology for system administration
summarise optimisation and administration of a database
provide a summary of telecommunications monitoring tools
explain the process for investigation requests and actions
outline user account security and profiling system.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:
a network for maintenance and analysis of special investigations
equipment and systems manuals, specifications and enterprise policy.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.