Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria under the specified conditions of assessment, and must include:
planning and implementing team maintenance activities
application of all relevant WHS procedures
observing human factors in team maintenance activities
providing guidance to team members
human resource management at team level
using and compiling the Log of Industrial Experience and Achievement, including an understanding of:
purpose of the Log
its structure and content
responsibility for making entries therein
responsibility for the certification of entries
explaining the role of CASR Part 147 MTOs in the training and competency assessment process, and of the role of supervisors in assisting workplace competency assessors.
It is essential that maintenance requirements are fully identified and that all applicable aspects of supervision, supervisor level human resource management and involvement in workplace training and competency assessment are identified and applied.
Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:
applicable Commonwealth, state and territory WHS regulations, and enterprise WHS instructions
the correct use of applicable items of PPE
the requirement for Confined Space Entry Permits and related training
applicable MSDS
Air Transport Association (ATA) 113 Specification for Maintenance Human Factors Guidelines, and of the following human factor elements:
general factors, including:
weaknesses in task design and support
motivation and attitudes, task demands and limitations in performance
cooperative work, communication and leadership
allocation of resources, workload, work conditions and double standards
aspects relating to the task, including:
physical and mental work
features of the task which limit efficiency or safety performance, including constraints such as signing-off and shift changeover; time pressures, information sources, trouble shooting methods, tools and equipment
task performance levels: skill-based, rule-based and knowledge-based; and the limitations encountered in each category
complex and interrelated aircraft systems
limitations of individual performance, including:
the sources and effects of fatigue, detection and countermeasures
vision and lighting
hearing and noise
memory - short and long term
claustrophobia and acrophobia
the influence of external factors, including:
maintainability of aircraft
guidance availability
social environment
physical environment, including the effects of extremes of heat and cold, and countermeasures (e.g. limited periods of exposure); noise and fumes; motion and vibration
the causes of variability in human performance, including:
effects of arousal
limitations of perception
limitations of memory, and management of these
limitations of decision-making
limitations of motor-functioning
information processing
factors that degrade performance, including:
risk motivation
individual differences (e.g. depth of training and experience)
health
alcohol and drugs
errors in maintenance tasks, including:
omissions, incorrect installation and wrong parts
assumptions
error management by minimisation, capture and tolerance
human factors within groups, including:
the distinction between groups and teams; coordination and synergy
types of groups: horizontal (same level of personnel) and vertical (different functions)
group characteristics; reducing overall task time; coordination
team characteristics; performance exceeds sum of individual performances
factors which lead to effective working in groups and teams: interaction, participation, open communication, clear expectations, shared leadership and self-assessment
team building
communication: the process and feedback
organisational aspects, including:
functions and dysfunctionality
double standards: professionalism, procedures and time pressure
organisational culture, professional culture and work-group culture; and peer pressure
violation of regulations, procedures and processes, including:
organisational failure: latent failure, error-provoking conditions and unsafe acts
organisational learning
maintenance error management program
the National MEA Aeroskills Training Package, including relevant units of competency and qualification training pathways.
Competency should be assessed under supervision, without intervention in the work environment, and/or by use of approved simulated activities in a CASR Part 147 MTO, covering the full range of maintenance supervision, supervisor level human resource management and assistance with workplace training and competency assessment, as provided for in the Range of Conditions. This competency standard must be linked in its assessment and application to those that apply to the exercise of Aircraft Maintenance Engineer Licence, or Aircraft Maintenance Technician privileges in the actual maintenance of aircraft.
Evidence is required of underlying knowledge and skills in the supervision of maintenance activities, and in the associated compliance with airworthiness regulatory requirements. The ability must be demonstrated to apply supervisor level human resource management processes during supervision activities, deliver workplace training, and to record experience and evidence for competency assessment associated with completion of the Log of Industrial Experience and Achievement.
The following conditions of assessment represent the requirements of CASA and must be rigorously observed.
A person cannot be assessed as competent until it can be demonstrated to the satisfaction of the workplace assessor that the relevant elements and performance criteria of the unit of competency are being achieved under supervision, without intervention on a maintenance supervision task that includes application across the Range of Conditions of the following:
using maintenance data or schedules
identifying required resources
providing guidance in maintenance activities
allowing for human factors affecting job performance
minimising the possibility of maintenance errors
applying employment relations at supervisor level
delivering on-job training.
The Assessor must meet the criteria specified in the CASR Part 147 Manual of Standards.