Assessor Resource
PMAOMIR321B
Manage communication systems during an incident
Assessment tool
Version 1.0
Issue Date: June 2024
In a typical scenario the person may estimate the communication needs and set about to provide them. Depending on the nature of the incident, this may include a wide range of communication processes. It could, for instance, include the provision of a telephone centre to handle media requests, inquiries from families, and secure lines of communication between the incident centre and outside authorities.
The likelihood of the communications being disrupted by the incident would need to be planned for and the provision of alternative radio communication equipment and facilities may be required.
Key aspects of the competence include:
identifying the stakeholders and their communication needs
provision of the communications systems required
establishing the communication channels to keep the stakeholders linked
being able to prioritise the needs and availability of resources.
The individual may be:
able to prioritise and respond to requests and requirements
familiar with communication equipment and systems available
able to work in a stressful environment
Generally the individual would be part of an incident team during an emergency situation though may be required to take independent action. At all times they would be liaising and cooperating with the incident manager.
This unit covers the management and availability of effective communication systems during an incident. The person would typically respond to the incident coordinator or the incident manager.
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