List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Define the crisis | 1.1 | Assess crisis and probable implications |
| 1.2 | Identify and monitor secondary threats to situation |
| 1.3 | Assess and evaluate data to determine process/system status |
| 1.4 | Receive, collate and assess external information |
| 1.5 | Identify probable cause of crisis from available information and resources |
| 1.6 | Identify, allocate and confirm roles of personnel in the crisis management process |
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2 | Implement contingency plans | 2.1 | Determine appropriate contingency plans for the organisation |
| 2.2 | Identify additional resources required |
| 2.3 | Coordinate the development of alternative contingency plans to cater for variations in the crisis |
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3 | Establish communications | 3.1 | Activate communication systems |
| 3.2 | Establish communication with appropriate stakeholders, including customers and suppliers |
| 3.3 | Activate reporting processes and ensure continuous monitoring and evaluation of incident |
| 3.4 | Establish/activate command and control facilities |
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4 | Assess the crisis | 4.1 | Conduct a risk assessment of all factors impacting upon the response |
| 4.2 | Conduct an initial assessment of resources required |
| 4.3 | Identify constraints which may impede the response |
| 4.4 | Identify and assess initial response options |
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5 | Implement crisis management plan | 5.1 | Identify appropriate crisis management plans, including contingency plans, if required |
| 5.2 | Manage response in accordance with plan and available personnel/equipment |
| 5.3 | Prioritise responses taking into account needs of stakeholders |
| 5.4 | Modify plan and deploy additional resources as required |
| 5.5 | Monitor, evaluate and adjust restoration strategies as required |
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6 | Document and review crisis and response | 6.1 | Ensure recording occurs in a timely manner |
| 6.2 | Record and analyse feedback from stakeholders/witnesses |
| 6.3 | Identify and record root cause/cause tree of crisis |
| 6.4 | Generate and distribute required reports and findings to appropriate personnel |
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7 | Manage post crisis operations | 7.1 | Account for and demobilise resources |
| 7.2 | Initiate post-incident recovery |
| 7.3 | Evaluate and document effectiveness of operations |
| 7.4 | Debrief all relevant people |
| 7.5 | Recommend improvements to the crisis management process |
Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to:
interpret information from a range of sources to assess the crisis
determine, implement, monitor and adjust contingency plans and crisis management plan to meet changing crisis situation/conditions
minimise escalation of the crisis
source and manage resources
communicate effectively with internal and external stakeholders under stress
complete records and accurately document
identify and resolve problems
manage post-crisis recovery and debriefings
evaluate effectiveness of crisis operations and recommend improvements
document reviews and outcomes.
Evidence must be provided that demonstrates knowledge of:
regulatory framework and specific compliance requirements that apply to the organisation
organisational procedures, including those covering:
safety, hazards and hazard control
incident, fire and accident
environmental protection
risk assessment/risk management
relevant facility fire management and safety systems
communication systems
emergency response plans
release of information to external bodies
crisis management plans
crisis management principles
contingency planning
types of incidents that can arise in the work environment and related hazards, risks, responses and equipment
regulatory agency obligations and expectations
welfare obligations and responses.
Competency must be achieved before performing this work unsupervised. Therefore this unit will typically be assessed off the job. Where assessment is undertaken on the job, appropriate supervision and safety precautions must be provided.
The unit should be assessed holistically and the judgement of competence based on a holistic assessment of the evidence.
The collection of performance evidence:
should provide evidence of the ability to perform over the range of situations which might be expected to be encountered, including typical disruptions to normal, smooth work conditions
must include managing a simulated crisis, the use of appropriate tools, equipment and safety gear requiring demonstration of preparation, operation, completion and responding to problems
may use industry-based simulation particularly where safety, lack of opportunity or significant cost is an issue.
Off the job assessment must sufficiently reflect realistic operational workplace conditions that cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.
Assessment in a simulated environment should use evidence collected from one or more of:
walk-throughs
demonstration of skills
industry based case studies/scenarios
‘what ifs’.
Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept).
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.
Foundation skills are integral to competent performance of the unit and should not be assessed separately.
Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.
In addition, the assessor or anyone acting in subject matter expert role in assessment must demonstrate both technical competency and currency. If the assessor cannot demonstrate technical competency and currency they must assess with a subject matter expert who does meet these requirements.
Technical competence can be demonstrated through one or more of:
relevant VET or other qualification/Statement of Attainment
appropriate workplace experience undertaking the type of work being assessed under routine and non-routine conditions
appropriate workplace experience supervising/evaluating the type of work being assessed under routine and non-routine conditions
Currency can be demonstrated through one or more of:
being currently employed undertaking the type of work being assessed
being employed by the organisation undertaking the type of work being assessed and having maintained currency in accordance with that organisation’s policies and procedures
having consulted/had contact with an organisation undertaking the type of work being assessed within the last twelve months, the consultation/contact being related to assessment
conducting on-the-job training/assessments of the type of work being assessed
being an active member of a relevant professional body and participating in activities relevant to the assessment of this type of work