- PRMCL09B - Clean glass surfaces
Assessor Resource
PRMCL09B
Clean glass surfaces
Assessment tool
Version 1.0
Issue Date: June 2024
Not Applicable
This unit of competency covers the skills and knowledge required for cleaning all glass surfaces including windows. The unit applies to cleaning glass in both internal and external situations.
The unit requires the ability to assess the extent of the cleaning task through understanding client requirements, the characteristics of the glass surface and applying company policies and procedures in order to perform the task. The work may be performed in teams or individually. The selection of appropriate equipment, chemicals and methods is essential for performing the task safely and efficiently.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not Applicable
Employability Skills
Not Applicable
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to clean glass surfaces. Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment.
Critical aspects of competency
Accurate identification of the type and characteristics of the glass surface.
Compliance with company and legislative requirements.
Outcomes achieved in relation to customer work order and company requirements.
Safe and efficient cleaning methods.
Selection of appropriate cleaning equipment and chemicals.
Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this unit are listed below.
Types of glass surfaces and characteristics features.
Knowledge of the range of cleaning equipment and chemicals suitable for glass surfaces.
Awareness of applicable legislation, regulations, codes of practice and industry advisory standards.
Awareness of OHS legislation and procedures.
Communication and negotiation techniques.
Company management structure and reporting procedures.
Company procedures and practices.
Emergency response and evacuation procedures.
Injury, dangerous occurrence and incident reporting.
Knowledge of biological and viral control procedures.
Routes of entry and potential symptoms of exposure from chemicals.
Specific skills needed to achieve the performance criteria
To achieve the performance criteria, some complementary skills are required. These are:
applying correct manual handling techniques
communicating clearly and concisely using written and verbal modes
customer service
handling and disposal of chemicals safely
handling and disposal of contaminated and toxic waste
performing the mathematical calculations required for the dilution and mixing of chemicals as specified on product labels
planning and organising work
problem solving
reading, interpreting and responding appropriately to directions and safety instructions in equipment manuals and MSDS and on chemical labels
requesting advice or further information
seeking and receiving feedback
sourcing, organising and recording information
working on an individual basis or as part of a team.
Other units of competency that could be assessed with this unit
Competence in this unit may be assessed in conjunction with:
PRMCL15B Maintain furniture and fittings and room dressing
PRMCL37A Clean external surfaces.
Resources required to assess this unit
The following resources should be available:
access to a suitable venue with a number of types of glass surfaces
access to suitable equipment and chemicals
access to personal protective equipment
access to equipment operating manuals and MSDS
work order instructions, work plans and schedules
assessment instruments, including personal planner and assessment record book.
Gaining evidence to assess this unit
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor.
The competency is to be demonstrated in a range of situations that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Assessment of competency may be made through practical demonstration in the work environment or in a simulated work environment.
Key competency levels
There are a number of processes that are learnt throughout work and life that are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.
Information below highlights how these processes are applied in this unit of competency.
1 | Perform the process | 2 | Perform and administer the process | 3 | Perform, administer and design the process | |||
How can communication of ideas and information be applied? | 1 | Confirm own role and responsibilities with colleagues and supervisors to ensure compliance with work order and company requirements such as OHS. | ||||||
How can information be collected, analysed and organised? | 1 | Collect and analyse information regarding work site in line with company procedures. | ||||||
How are activities planned and organised? | 1 | Organise and prioritise work tasks to meet work order and company requirements. | ||||||
How can teamwork be applied? | 1 | Provide support and assistance to team members to complete work tasks within designated timelines and to meet company requirements. | ||||||
How can the use of mathematical ideas and techniques be applied? | 1 | Calculate glass area to be cleaned and measure and carry out chemical applications. | ||||||
How can problem-solving skills be applied? | 1 | Discuss with management/clients/site managers, supervisors and team members how to help solve problems that may arise. | ||||||
How can the use of technology be applied? | 1 | Record data for future use such as stock control. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Refer to Evidence Guide
The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed in alphabetical order and may be present for this particular unit.
Appropriate person(s) may include:
clients
colleagues
managers
person(s) in control of work site(s)
supervisors.
Chemicals may include:
acid cleaners
alkaline cleaners
neutral cleaners
solvent cleaners.
Cleaning technique(s) may include:
fanning
pre-spraying
scraping
spot cleaning
squeegeeing.
Company requirements may include:
access and equity policy, principles and practice
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
communication channels and reporting procedures
company goals, objectives, plans, systems and processes
company issued identification badge/card/pass
company policy and procedures
company service standards
dress and presentation requirements
duty of care, code of conduct, code of ethics
emergency response and evacuation procedures
maintenance procedures for equipment and PPE
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
OHS policies and procedures
personnel practices and guidelines
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes
rights and responsibilities of employees and employers
training (induction, refresher and new skills) materials
use of contractors
work site access security clearance procedures.
Equipment may include:
access equipment - ladder
cleaning equipment:
bucket
chamois
extension poles
glass scrapers (various sizes)
hoses
lint-free cloths
squeegee (various sizes)
window wash applicators
window washers (usually lambswool).
Glass surfaces may include:
coated glass
frosted glass
laminated glass
ordinary window glass
textured glass
tinted glass.
Hazards may include:
allergic reactions to chemicals and/or equipment, including latex allergies
biological waste
bites and stings
blood and blood-stained products
broken glass and other sharp surfaces
chemical containers and/or decanted chemical storage containers labelled incorrectly
confined/restricted spaces
contaminated clothing, chemicals and/or equipment
damaged or inappropriate equipment
dust and fibres
electrical hazards arising from cables, electrical fittings (switches and lights) and untested electrical equipment
environmental impact
extremes of heat and temperature
fatigue
fire
gas
heights
human waste (faeces, urine, vomit)
inadequate lighting and ventilation
infectious and zoonotic diseases e.g. scabies/Q fever
inhaling chemical fumes
leaks, spill, splash and spray
manual handling techniques including awkward and repetitive postures
mobile/vehicle hazards around plant and vehicles
moving and/or unguarded machinery and equipment
noise
occupational violence and bullying
poor manual handling techniques
poor personal hygiene practices
repetitive motion, force and vibration
synergistic chemical reactions (hazardous incompatibility or reactivity)
syringes or other sharps
ultraviolet light
underfoot conditions e.g. slippery, uneven and rough surfaces
unrestricted people access
waste and waste disposal
work in isolated/remote environments.
Legislative requirements may include:
Australian Standards, quality assurance and certification requirements
award and enterprise agreements
codes of practice
national industry standards
relevant Commonwealth/state/territory legislation and local government regulations that affect company operation:
anti-discrimination and diversity
availability of chemical registers/manifests
chemical controls
consumer protection
environmental protection issues
equal employment opportunity
freedom of information
industrial equipment certificates of competency or licences
industrial relations
OHS Acts and regulations
privacy
trade practices
workplace consultative arrangements.
Manufacturers' specifications may include:
equipment operational manuals
instructional guides
material safety data sheets
other resources supplied by the manufacturer (such as laminated cards notices, wall posters)
product labels
safety instructions pre-printed on equipment.
Occupational health and safety* (OHS) requirements may relate to:
allergic reactions (contact dermatitis, etc)
communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc
dermatoxicological control and prevention measures
hazard identification and risk assessment mechanisms
hazard reporting
hierarchy of hazard control procedures
injury, dangerous occurrence and incident reporting requirements
keeping access ways clear from obstruction
maintaining clear access ways
maintenance procedures for equipment and PPE
national industry standards/codes of practice
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
protection from hazardous substances, noise and dust
protection of people in the workplace
routes of entry and potential symptoms of exposure from chemicals
safety training (induction and refresher)
ultraviolet light
up-to-date electrical test and tag compliance
use of chemicals in accordance with labels
use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals
use, storage and maintenance of personal protective equipment and clothing.
* Also known as occupational safety and health or workplace health and safety
Personal protective equipment (PPE) may include:
ear muffs/plugs
gloves - non-permeable
goggles
high-visibility vests/clothing
overalls and other protective clothing
respirator
safety glasses
safety harness
safety shoes
splash-proof face masks
sun protection
tongs
ultraviolet protection
wet-work clothing.
Personnel may include:
client's staff
fellow workers (colleagues)
general public
venue/facility/building/shopping centre staff/management.
Rights and responsibilities of employees may relate to:
confidentiality and privacy rights
duty of care
knowing the appropriate personnel for reporting purposes
knowing the location of manuals and/or related documents
knowing the terms and conditions of own employment
knowing the workplace procedures
protection from discrimination and sexual harassment.
Rights and responsibilities of employers may relate to:
duty of care
providing a safe environment free from discrimination and sexual harassment (see relevant state and Commonwealth anti-discrimination legislation)
providing a safe workplace in accordance with OHS legislation, codes of practice, regulations and standards
providing information and training in work tasks, OHS and other employment related matters
the right to dismiss you if you (see the Commonwealth Workplace Relations Act 1996):
are negligent, careless or cause an accident
commit a criminal offence
commit acts of disloyalty such as revealing confidential information
use abusive language.
Signage and barriers may include:
physical barriers and restraints erected to restrict access to a site
signs complying with legislative requirements and/or Australian Standards warning of danger and/or adverse conditions including cleaning in progress and hazardous chemicals are in use or present in the work area.
Soil types can be wet or dry and may include:
adhesive
concrete
dried encrustations
exhaust pollution
gum
heavy dirt build-up
hospital residue
office chemicals (whiteout, etc)
oil and grease
paint
pen marks
smog.
Waste may be either solid or liquid and include:
chemicals past the expiry date
obsolete equipment
packaging
used containers
used or unused chemicals
used/contaminated personal protective equipment.
Window coverings and fittings may include:
blinds
curtains
sunshades.
Work order information may include:
access to work site and egress points
completion times/dates
insufficient people to complete the work task(s)
job requirements and tasks
legislative requirements and local government
OHS requirements and emergency response procedures
resource requirements - equipment and chemicals
specific client requirements e.g. relationships with other activities, dress and presentation requirements
use of signage and barriers
work schedules
working in isolated and remote locations
work site contact person(s).
Work restrictions may include:
amount of cleaning anticipated
client activity
employee(s) level of literacy and/or communication skills
faulty or inappropriate equipment
site hazards
skills of the work unit/team
staffing resources
time limitations.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
---|---|---|---|
Assess glass surfaces to be cleaned and review work order in accordance with company requirements and clarify any issues with appropriate person(s) | |||
Identify hazards and control risks in the work site in accordance with legislative, occupational health and safety (OHS) and companyrequirements | |||
Identify type of glass surface and soil type through observation in accordance with work order and company requirements | |||
Identify work site access requirements in accordance with the work order and company requirements | |||
Confirm the most appropriate cleaning technique(s) in accordance with work order and company requirements | |||
Determine the size and usage pattern of the work site to ensure safety of personnel and efficient use of equipment and chemicals | |||
Inspect glass surface for defects in the glass in accordance with company requirements | |||
Identify and report any pre-existing damage at the work site to the appropriate person(s) in accordance with company requirements | |||
Select and use suitable personal protective equipment (PPE) in accordance with manufacturers' specifications, OHS and company requirements | |||
Select equipment and chemicals appropriate for the work order in accordance with OHS and company requirements | |||
Check operational effectiveness of equipment in accordance with manufacturers' specifications and company requirements | |||
Adjust equipment to suit operator's requirements in accordance with manufacturers' specifications and OHS requirements | |||
Prepare chemicals in accordance with manufacturers' specifications, OHS and company requirements | |||
Confirm and reassess hazards and control risks in the work site in accordance with legislative, OHS and companyrequirements | |||
Install appropriate signage and barriers as required to maximise public safety during the cleaning operation in accordance with work order and OHS and company requirements | |||
Remove window coveringsand fittings to permit access and prevent damage in accordance with the work order and company requirements | |||
Identify any work restrictions affecting the completion of the work order instructions and advise promptly the appropriate person(s) | |||
Scrape adhered soil from glass surface in accordance with work order and OHS and company requirements | |||
Use spot cleaning techniques as appropriate in accordance with work order and company requirements | |||
Wash and apply squeegee to glass surface in accordance with work order and company requirements | |||
Wipe window edges and sills to remove soil and waste in accordance with work order and company requirements | |||
Conduct all work in accordance with manufacturers' specifications and legislative, OHS and company requirements | |||
Dispose of all collected soil and waste in accordance with client specifications, work order, manufacturers' specifications and environmental, legislative, OHS and company requirements | |||
Replace all window coverings and fittings in accordance with client requests and the work order | |||
Remove signage and barriers in accordance with work order and OHS and company requirements | |||
Clean equipment and PPE in accordance with manufacturers' specifications and environmental, OHS and company requirements | |||
Safety-check equipment and PPE in accordance with manufacturers' specifications and OHS requirements and record any required maintenance in accordance with company requirements | |||
Store and maintain equipment and PPE to allow ready access in accordance with manufacturers' specifications and OHS and company requirements | |||
Store chemicals in accordance with manufacturers' specifications and OHS and company requirements |
Forms
Assessment Cover Sheet
PRMCL09B - Clean glass surfaces
Assessment task 1: [title]
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Result: Competent Not yet competent
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Assessment Record Sheet
PRMCL09B - Clean glass surfaces
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Assessment task 1: [title] Result: Competent Not yet competent
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Overall assessment result: Competent Not yet competent
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