Assessor Resource
PSPGSD501A
Develop and implement procedures for government service delivery
Assessment tool
Version 1.0
Issue Date: June 2024
Not applicable.
This unit covers quality service delivery through the development and implementation of systems, strategies and procedures. It includes developing, implementing and monitoring procedures to maximise the quality of government service delivery.
In practice, developing and implementing procedures may overlap with other generalist and specialist work activities, such as working ethically, complying with legislation, monitoring and maintaining workplace safety, developing client services, undertaking research and analysis etc.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)