This unit is appropriate for those working in operational roles or as members of committees, at worksites within:
Civil construction
Coal mining
Drilling
Extractive industries
Metalliferous mining
This unit covers the communication of information in resources and infrastructure industries. It includes: communicating information orally and in writing; achieving meeting outcomes; making presentations, and participating in negotiations.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not applicable.
Co-Requisites
Not applicable.
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:
knowledge of the requirements, procedures and instructions to communicate information
implementation of requirements, procedures and techniques for the safe, effective and efficient completion of the communication of information
working with others to undertake and complete the communication of information that meets all of the required outcomes
consistent timely completion of the communication of information that safely, effectively and efficiently meets the required outcomes
Context of and specific resources for assessment
This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.
Evidence for assessment is best gathered using the outcomes of products and processes of the workplace context.
The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.
Customisation of assessment and delivery environment to sensitively accommodate cultural diversity.
Aboriginal people and other people from a non English speaking background may have second language issues.
Assessment of this competency requires typical resources normally used in the work environment. Selection and use of resources for particular worksites may differ due to site circumstances.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Method of assessment
This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:
written and/or oral assessment of the candidate's required knowledge
observed, documented and/or first hand testimonial evidence of the candidate's:
implementation of appropriate requirement, procedures and techniques for the safe, effective and efficient achievement of required outcomes
consistently achieving the required outcomes
first hand testimonial evidence of the candidate's:
working with others to undertake and complete the communication of information
Guidance information for assessment
Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
Specific skills are required to achieve the performance criteria in this unit, particularly for the application in the various circumstances in which this unit may be applied. This includes the ability to carry out the following as required to communicate information in the workplace:
apply legislative, organisation and site requirements and procedures
apply research and interpretative skills to locate, interpret and apply relevant operational information
apply technical literacy and communication skills sufficient to interpret and apply common industry terminology, and interpret work procedures and processes
apply plain English speaking and communication skills in relation to oral communications with supervisors and other employees both informally and in making formal presentations
apply questioning and active listening skills, for example when obtaining information on technical working practices
apply writing skills to allow effective written communications in the workplace
apply effective listening and interpersonal skills to enable effective communication in meetings and negotiations
apply planning and organising skills sufficient to prepare and manage communication processes covered in this unit
apply teamwork skills sufficient to involve and engage the employers/supervisors in the communication processes
apply problem solving skills to assess technical industry issues
Required knowledge
Specific knowledge is required to achieve the performance criteria of this unit, particularly its application in a variety of circumstances in which the unit may be used. This includes knowledge of the following as required to communicate information in the workplace:
legislation and regulations
the theory of industry based communication requirements and systems
the topic or subject area which is the target for the communication
the factors for effective oral communication
the site conventions and requirements for written communications including report writing
meeting procedures and follow-up requirements
preparing for and conducting a presentation
basic negotiating techniques and their application
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant compliance documentation may include:
legislative, organisation and site requirements and procedures
manufacturer's guidelines and specifications
Australian standards
code of practice
Employment and Workplace Relations legislation
Equal Employment Opportunity and Disability Discrimination legislation
Communication may be:
face to face
in writing
by telephone
by electronic means
formal
informal
Written communication may be prepared and stored in hard copy or electronic form and may include:
memos
letters
reports
Meeting preparation may include:
arrangements for the venue
issue of the notice of meeting to attendees and other interested parties
circulation of agenda and other papers
arrangements for visiting speakers
venue set up on the day
Meeting conduct may include:
the handling of apologies
minutes
motions
discussion
voting
recording of outcomes according to industry
mine site conventions and rules of procedure
Media resources may include:
the hardware aspects of projectors
computers
screens
telecommunications equipment
audio/visual equipment
Presentation aids may include:
overhead transparencies
slides
computer software materials
presentation notes
hand-outs
computer disks
videos
Negotiation preparation may include:
full consideration of the subject matter
the significance of the outcomes for the parties involved
the facts
the issues and options
the perceived/anticipated positions of the parties involved
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Access, interpret and apply compliance documentation relevant to the work activity
Analyse and clarify the purpose of the oral communication with the other parties
Adopt a suitable oral communication style to match the communication purpose and audience
Deliver oral information to others that is clear, succinct and unambiguous
Check the received information with the listener(s) to ensure it has been received accurately and understood
Listen carefully and intently to oral information that is received from others
Check the meaning with the speaker to ensure that the information has been received accurately and understood
Analyse and confirm the purpose or objective of the written communication
Format and present the document according to current industry and enterprise practice
Organise the document logically so it is structured and balanced according to the purpose, audience and context
Ensure the written language is applicable to the communication purpose and audience
Ensure the written information is clear, succinct and unambiguous
Ensure conclusions reached are logically justified and reflect the purpose of the written communication
Complete preparation and the communication process within any specified time frame and to industry and worksite requirements
Prepare for the meeting to cover all requirements in a timely and effective manner
Clarify the purpose of a meeting with all of those participating
Conduct the meeting effectively in accordance with standard procedures
Record accurately the outcomes of an official meeting and promptly provide minutes of the meeting to all participants
Document accurately all required action flowing from decisions reached at a meeting
Notify promptly persons responsible for implementing action from decisions at a meeting and confirm in writing details of the required action
Take appropriate follow-up action to ensure that all decisions of a meeting are acted upon as required
Identify and clarify the purpose of a presentation and, where appropriate, confirm with the intended audience
Organise the information to be communicated in a presentation and structure it in accordance with contemporary presentation techniques and practice
Identify, evaluate and select the media resources available to use for the presentation
Organise and prepare presentation aids in advance, in accordance with recognised standards of good practice
Check resources and presentation aids where possible prior to the presentation to ensure that they are functioning properly
Make the presentation as planned with appropriate response to the reactions and feedback provided by the audience
Evaluate the outcomes of the presentation and act upon the findings
Make adequate preparation for the negotiation
Select a suitable negotiation strategy in accordance with the relevant requirements, including the location, time and approach to be taken
Conduct negotiations in accordance with the planned approach
Review negotiation outcomes in terms of desired outcomes of the parties and initiate suitable further action, if required
Carry out all required follow-up action to the negotiations, including further discussions with the parties, if necessary
Document outcomes of the negotiation
Forms
Assessment Cover Sheet
RIICOM301B - Communicate information
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
RIICOM301B - Communicate information
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent