List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine volunteer requirements. | 1.1 Establish need for volunteers in a timely manner based on analysis of workforce needs. 1.2 Identify and document key requirements for volunteers. 1.3 Access and interpret the organisational volunteer management policy for relevant procedures. |
2. Recruit volunteers. | 2.1 Identify and target sources for volunteer recruitment. 2.2 Prepare and communicate call for volunteers including information about scope of role. 2.3 Receive and process applications. 2.4 Organise suitable venue and conduct selection procedures. 2.5 Analyse and record outcomes of selection process. 2.6 Advise applicants of selection outcomes and follow-up processes. |
3. Induct volunteers. | 3.1 Prepare and distribute relevant documentation to successful volunteers. 3.2 Organise suitable time and venue for volunteer induction. 3.3 Prepare documents and resources for induction. 3.4 Provide induction to volunteers. 3.5 Identify and arrange training required by volunteers to undertake allocated roles and responsibilities. |
4. Manage volunteers. | 4.1 Review volunteer performance and provide feedback and opportunities for additional training where required. 4.2 Develop and maintain accurate records of volunteer engagement. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
recruit and induct volunteers for at least one activity or organisation in accordance with organisational procedures and relevant legislation.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
legislation and organisational policies and procedures that impact volunteer recruitment and management:
work health and safety/occupational health and safety
employment conditions
anti-discrimination and equal opportunity
working with children
privacy
selection processes
induction and training procedures
communication protocols
administration procedures
security
volunteer eligibility and suitability with roles:
coach or instructor
fundraiser
official
administrator
organiser
finance
technical assistance
maintenance
transport
first aid
determinants of volunteer eligibility and suitability:
conflict of interest
police checks
competencies required
selection processes and how they are conducted:
interviews
appraisal tests
timelines
notification procedures
content and purpose of volunteer management policies:
philosophy
volunteer eligibility
rights and responsibilities
training and accreditation
expenses and reimbursement
cash handling
security
grievance procedures
authorities and responsibilities
reporting.
Skills must be demonstrated in:
a workplace or simulated industry environment.
Assessment must ensure use of:
organisational documentation such as volunteer management policies and procedures, volunteer job descriptions, selection tools, induction packages
legislation and organisational policies and procedures in relation to the recruitment and management of volunteers
participants to be recruited; these can be:
participants in a sport or recreation setting, or
individuals who participate in project activities, role plays or simulated activities, set up for the purpose of assessment, within a training organisation.
Assessment activities that allow the individual to:
recruit and induct volunteers in situations that require the planning and problem-solving skills reflective of the workplace.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.