- TLIE707B - Use communication systems
Assessor Resource
TLIE707B
Use communication systems
Assessment tool
Version 1.0
Issue Date: June 2024
Work is carried out in accordance with relevant regulations and workplace procedures.
Work is performed under some supervision, generally within a team environment. It involves the application of established communication principles and practice and the use of local technical and colloquial language and vocabulary in day-to-day communications.
This unit involves the skills and knowledge required to use communication systems including identifying system features, operating a communication system effectively, using appropriate communication protocols when using a system, maintaining equipment, and completing documentation.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not applicable.
Employability Skills
The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement |
Context of and specific resources for assessment | Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals |
Method of assessment | Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge: |
Relevant procedures and duty of care requirements |
Relevant OH&S responsibilities |
Protocols and procedures for communicating with others using relevant communication technology including the use of PA systems on passenger vehicles and trains |
Procedures and protocols for the use of communication systems during an emergency |
Features of various communications systems |
Basic communication techniques including barriers to effective communication and how to overcome them |
Basic principles of effective communication |
Techniques for communicating effectively with a multilingual persons or persons with a limited ability to speak or understand English |
Pre-operational checks for communications systems and equipment |
Minor routine maintenance procedures for communications equipment |
Typical problems that may occur when using communications systems and appropriate action and solutions |
Required skills: |
Communicate effectively with others using available communications equipment |
Read and interpret instructions and procedures relevant to the use of communications equipment |
Interpret and follow operational instructions and prioritise work |
Complete documentation related to work activities when using communications equipment |
Identify and use required communication technology |
Work collaboratively with others when using communications equipment |
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others |
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when using communications equipment in accordance with workplace procedures |
Implement contingency plans for unanticipated situations that may arise when using communications equipment |
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the use of communications equipment |
Plan own work including predicting consequences and identifying improvements |
Monitor work activities in terms of planned schedule |
Modify activities depending on differing operational contingencies, risk situations and environments |
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment |
Operate and adapt to differences in communication equipment in accordance with standard operating procedures |
Monitor performance of communication equipment and take appropriate action if required |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. | |
Use of communication systems will include that required in routine operations and may occur by day or night and in a variety of work contexts, including: | in confined spaces, exposed conditions and controlled or open environments in a workplace, terminal, warehouse or depot in a vehicle on a vessel on a train on a worksite at a client's workplace |
Communication systems may include: | fixed phone systems mobile phone, both on person or hands-free radios including personal, hand-held or vehicle-mounted, CB, UHF, VHF, SSB, marine PA systems on passenger vehicles, trains and aircraft |
Worksite communication may include: | active listening two-way conversation questioning to obtain information and/or clarify information and understanding routine oral reporting |
Communications may involve: | English-speaking persons multilingual staff persons with limited ability to communicate in English |
Communication problems may include: | misunderstanding limited ability of others to communicate in English noisy environments or communications channels illegible writing or print use of non-standard vocabulary incorrect assumption that message has been received and/or correctly understood not following correct communication protocols and procedures |
Communication may be with: | base personnel other drivers and workplace personnel passengers (where applicable) managers supervisors/team leaders suppliers and clients private and/or public sector security personnel police and other emergency services personnel security consultants other professional or technical staff local government authorities |
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: | company procedures enterprise procedures organisational procedures established procedures |
Information/documentation may include: | workplace communication procedures, protocols, checklists and instructions manufacturers specifications for communications equipment goods identification numbers and codes manifests, bar codes, goods and container identification communication records supplier and/or client instructions material safety data sheets relevant codes of practice including the national standards for manual handling and the industry safety code legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements quality assurance procedures emergency procedures |
Applicable regulations and legislation may include: | relevant regulations, standards and codes of practice, including the national standards for manual handling and industry safety codes dangerous goods and freight regulations and codes relevant Australian and state/territory OH&S legislation equal employment legislation and related policies environmental protection regulations |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
---|---|---|---|
System features and control functions are identified | |||
Where relevant, battery and signal levels are monitored | |||
Mobile equipment is set up to optimise communication | |||
Where relevant, channels are selected appropriate to the communication | |||
System checks are carried out to confirm communication system is operational in accordance with manufacturers instructions and workplace procedures | |||
Communication system is operated safely in accordance with manufacturers instructions, workplace procedures and (any) regulatory requirements | |||
Telephone and radio security is maintained in accordance with workplace procedures | |||
Where relevant, channel selection is appropriate for the location and type of communication | |||
Messages are transmitted clearly and precisely with due observation of ethics and protocols required of users | |||
Where applicable, PA system is used to communicate with passengers and crew as per standard operating procedures | |||
Where applicable, incoming messages are received and answered promptly and courteously within operating procedures and (any) regulatory requirements | |||
Appropriate protocols and procedures are followed when using communications systems during emergencies | |||
Received messages are interpreted and recorded, where required, in accordance with workplace procedures | |||
Vocal communication is clear, unambiguous and uses appropriate procedures, language and codes | |||
Equipment is checked and maintained in working order in accordance with workplace procedures | |||
Minor faults in the communications systems are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures | |||
Appropriate records of communications are maintained in accordance with workplace procedures |
Forms
Assessment Cover Sheet
TLIE707B - Use communication systems
Assessment task 1: [title]
Student name:
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I declare that the assessment tasks submitted for this unit are my own work.
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Result: Competent Not yet competent
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Assessment Record Sheet
TLIE707B - Use communication systems
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
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Feedback to student:
Overall assessment result: Competent Not yet competent
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