- TLIJ107C - Apply quality procedures
Assessor Resource
TLIJ107C
Apply quality procedures
Assessment tool
Version 1.0
Issue Date: June 2024
Work must be carried out in accordance with the relevant regulations and workplace quality standards.
Work is performed under limited or minimum supervision, generally within a team environment. It involves the application of established routine procedures to ensure the quality of products and services in the transport and distribution industry.
This unit involves the skills and knowledge required to apply quality procedures within work activities including applying quality concepts to work, planning and trialing improvements in work processes and implementing improvements confirmed through the trials.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not applicable.
Employability Skills
The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement |
Context of and specific resources for assessment | Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals |
Method of assessment | Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge: |
Workplace quality assurance and improvement principles and procedures |
Relevant OH&S procedures and guidelines |
Housekeeping standards and procedures required in the workplace |
Workplace or site layout |
Focus of operation of work systems, equipment or management, site and organisational operating procedures |
Typical quality-related problems that may arise in work operations and products, and related options for action and solutions |
Impact of job on enterprise and individual performance |
Required skills: |
Communicate effectively with others when applying quality procedures and standards |
Read and interpret instructions and information relevant to quality procedures and standards |
Interpret and follow operational instructions and prioritise work |
Complete documentation related to quality procedures and standards |
Operate electronic communication equipment to required protocol |
Work collaboratively with others when applying quality procedures and standards |
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others |
Promptly report and/or rectify any identified quality-related problems in accordance with workplace procedures |
Monitor work activities in terms of quality procedures and standards and take appropriate action where required |
Modify quality assurance activities depending on differing operational contingencies, risk situations and environments |
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment |
Identify and use equipment, processes and procedures required within the context of the job concerned |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. | |
The operations may be conducted: | in a range of work environments by day or night in a range of typical weather conditions |
Customers may be: | internal or external |
Workplaces may comprise: | large, medium or small worksites |
Work may be conducted in a range of work contexts and may include: | restricted spaces exposed conditions controlled or open environments exposure to chemicals, dangerous or hazardous substances and movements of equipment, goods and vehicles |
Consultative processes may involve: | other workplace personnel management union representatives industrial relations personnel OH&S specialists other professional or technical staff |
Communication in the work area may include: | phone electronic data interchange (EDI) fax internet radio oral, aural or signed communications |
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: | company procedures enterprise procedures organisational procedures established procedures |
Information/documents may include: | quality assurance procedures and standards relevant codes of practice and regulatory requirements relevant Australian standards and certification requirements workplace procedures and policies manufacturers instructions concerning the use of equipment and/or materials supplier and/or client instructions material safety data sheets award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements OH&S policy and procedures emergency procedures |
Applicable regulations and legislation may include: | relevant codes of practice and regulatory requirements relevant Australian standards and certification requirements relevant state/territory OH&S legislation relevant state/territory environmental protection legislation workplace relations regulations workers compensation regulations Dangerous Goods Code and regulations water and road use and licence arrangements relevant patent or copyright arrangements dangerous goods and air freight regulations relevant export/import/quarantine/bond requirements |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
---|---|---|---|
Responsibility is taken for quality of own work when providing services or products to meet external and internal customer needs | |||
Work is completed in accordance with workplace standards as defined in enterprise policies and procedures | |||
Basic quality concepts are applied to work activities | |||
Improvements to work processes are planned and trialled | |||
Trials of improvements to work processes are checked for improvement outcomes and compliance with workplace requirements | |||
Improvement initiatives trialled and confirmed as successful are implemented in accordance with enterprise procedures | |||
Work is completed in accordance with workplace procedures |
Forms
Assessment Cover Sheet
TLIJ107C - Apply quality procedures
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
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Date:
Assessment Record Sheet
TLIJ107C - Apply quality procedures
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: