8) This describes the essential skills and knowledge and their level, required for this unit. Evidence shall show that knowledge has been acquired of safe working practices and supervising and coordinating energy sector work activities. All knowledge and skills detailed in this unit should be contextualised to current industry practices and technologies. KS01-EE114A Energy sector supervision fundamentals Evidence shall show an understanding of energy sector supervision to an extent indicated by the following aspects: T1 Importance of customer/client relations T2 Interpersonal skills that enhance customer/client T3 Dispute resolution T4 Customer/client relations strategies T5 Responsibilities of workplace supervisors T6 Effective instruction methods T7 Methods for seeking the cooperation of others T8 Dealing with conflict T9 Identify problems - Process and quality problems; Equipment selection, availability and failure; Teamwork and work allocation problems; Safety and emergency situations and incident; Performance gaps; Profit improvement and the like. T10 Mathematical Tools - Average, Standard deviation and the like. T11 Use of analytical techniques in problem solving - Brainstorming; Fishbone diagrams/cause and effect diagrams; Logic trees; Process logic/process requirements; Similarity/difference analysis; Pareto analysis; Force field/SWOT analysis. T12 Using tools to assistance in problem solving - Procedures and work instructions; Safety data sheets; Job cards; Maintenance logs; Plant drawing. T13 Determine corrective action encompassing: Tools Mode of communication procedure used within each enterprise Established work procedures and policies Size and structure of the teams/enterprise Group goals - team, section, enterprise Enterprise specific conflict resolution procedures Action plans Priority requirements Measurable objectives Resource requirements Methods for reaching objectives Timelines Safety requirements Risk assessment Environmental requirements T14 Communicate recommendations - Feedback requirements; Corrective action and analysis; Following up recommendations and the like. T15 Implement Monitoring encompassing: Identifying components to be measured Measurement and monitoring techniques Measurement and monitoring tools T16 Purpose of a quality system T17 Procedures pertaining to the relevant work function T18 Work instructions pertaining to the relevant work function |