Elements and Performance Criteria
- Define agreements with external parties to the business for service provision
- Identify and define the enterprise requirements of a business relationship with external sources
- Establish the ranges of acceptable outcomes from a negotiation
- Make contact with individuals, bodies or corporations and discuss requirements of an agreement
- Clarify communication channels between all parties
- Exchange references where applicable
- Maintain sound practice and procedure for business meetings and document discussions and agreements
- Complete the formal agreement
- Ensure negotiations conform to established enterprise requirements and relevant legislation
- Document requirements of the contract
- Clarify and resolve areas of ambiguity or concern
- Ensure conditions for service or supply are agreed between the parties including the key performance indicators
- Undertake alternative processes where agreement is unable to be reached
- Confirm the agreement based on mutually acceptable terms
- Ensure penalties or redress for non-performance
- Sign and exchange contract documentation between the relevant parties
- Monitor the performance of contracts
- Identify the rights and obligations of parties to a contract and implement appropriate methods of addressing non-performance
- Identify and consult professional and regulatory bodies available to support commercial grievance processes
- Monitor completion of contract against key performance indicators
- Advise parties of issues in respect to non-compliance in writing