Elements and Performance Criteria
- Engage customer
- Customer is approached in a timely and professional manner and in line with enterprise procedures.
- Appropriate interpersonal skills are used to engage customer.
- Customers are presented with purchase options that address their needs, and assisted to identify their preferred option.
- Personal and professional limitations in addressing customer needs are identified, and assistance is sought from appropriate personnel when required.
- Sell products and services
- Prices and quotations are determined on the advice of appropriate personnel and provided to customer.
- Sales are completed in accordance with enterprise requirements and to maximise potential for customer satisfaction.
- Opportunities for "add-on" and repeat sales are identified and responded to in line with enterprise procedures.
- Maintain products