Elements and Performance Criteria
- Identify customer needs
- Use interpersonal skills to identify customer needs
- Handle customer enquiries courteously and promptly in accordance with enterprise procedures and industry requirements
- Match available products to customer needs
- Research and update knowledge and understanding of machinery and related products from authoritative sources
- Research local enterprise and district requirements for machinery and related products
- Provide product advice
- Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements
- Exhibit or demonstrate products to customer
- Address customers concerns and questions
- Provide relevant safety information to the customer for recommended products
- Prepare and supply quotations
- Sell products
- Handle and maintain products