Elements and Performance Criteria
- Follow routine spoken messages
- Gather required information by listening and interpret information
- Follow instructions and procedures in an appropriate sequence for the task and in accordance with the information received
- Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood
- Perform workplace duties following routine written notices
- Obtain and provide information in response to workplace requirements
- Obtain and interpret specific, relevant information
- Write any required information completely, accurately and legibly
- Identify sources of required information and establish appropriate contact
- Ensure personal interaction is courteous and make enquiries clearly and concisely
- Use defined procedures for the location and storage of information
- Complete relevant work-related documents
- Complete a range of forms relating to conditions of employment accurately and legibly
- Record workplace data manually or electronically using standard workplace forms and documents
- Use basic mathematical processes for routine calculations
- Identify and rectify errors in recording information on forms and documents
- Complete reporting requirements to supervisor as required by workplace procedures
- Participate in workplace meetings and discussion
- Attend team meetings on time
- Express own opinions clearly and listen to those of others without interruption
- Make contributions to meetings that are consistent with the meeting purpose and established protocols
- Ask and respond to questions about routine workplace procedures and matters concerning conditions of employment
- Interpret and implement meeting outcomes