Elements and Performance Criteria
- Identify information requirements
- Use appropriate interpersonal skills identify customer's information needs
- Handle customer enquiries courteously and promptly
- Update knowledge and understanding of products and services via authoritative sources and appropriate personnel
- Identify personal and professional limitations in addressing customer information needs and seek assistance from appropriate personnel when required
- Follow enterprise work health and safety policies
- Provide information
- Provide information that addresses customer requirements to customers in a timely and professional manner
- Exhibit product and services that may meet customer requirements to customer as required
- Refer enquiries that fall outside own areas of responsibility and knowledge within enterprise for follow up and completion