Elements and Performance Criteria
- Determine quality assurance objectives for the enterprise
- Plan the quality assurance program and develop implementation strategies
- Implement the quality assurance program
- Document instructions defining task and process requirements
- Implement contractor and staff training
- Confirm communication takes account of social, cultural and ethnic backgrounds
- Introduce changes to processes and practices
- Establish processes to monitor and verify product quality
- Introduce recording systems
- Validate operating instructions under conditions to verify their suitability
- Analyse problems and issues and resolve appropriately, promptly and decisively
- Conduct system analysis, HAACCP or related processes
- Review the quality assurance program