Elements and Performance Criteria
- Give and receive instructions, information and messages as required by the job
- Instructions, information and messages are received and acted upon in accordance with organisation requirements
- Instructions, messages and information received are confirmed with appropriate personnel
- Instructions, information and messages are delivered using an appropriate communication technique and in an appropriate format which is understandable to the receiver/s
- Feedback is sought from the person/s receiving the instructions, information or messages to ensure that the correct information has been received
- Follow organisation diversity and equal opportunity policy and procedures
- Identify procedures and processes for resolving conflict in the workplace