Elements and Performance Criteria
- Prepare to communicate
- Participate in routine verbal communication
- Information is conveyed clearly in verbal exchanges using language, tone and pace appropriate to audience and purpose
- Automotive terminology, including vehicle and component descriptions, is used accurately and according to industry conventions
- Verbal exchanges with others are conducted in a courteous and professional manner
- Active listening and questioning techniques are used to clarify and confirm understanding
- Own opinions are clearly expressed and those of others are listened to without interruption
- Carry out routine written and non-verbal communication
- Operate workplace communication system
- Contribute to workplace communication
- Requests for information from colleagues are responded to in a timely manner
- Contributions are made to work group activities and meetings
- Clarification is sought from supervisor or colleagues relating to instructions or information as required
- Feedback from supervisor or colleagues is sought and incorporated into own communication
- Prepare to communicate
- Participate in routine verbal communication
- Information is conveyed clearly in verbal exchanges using language, tone and pace appropriate to audience and purpose
- Automotive terminology, including vehicle and component descriptions, is used accurately and according to industry conventions
- Verbal exchanges with others are conducted in a courteous and professional manner
- Active listening and questioning techniques are used to clarify and confirm understanding
- Own opinions are clearly expressed and those of others are listened to without interruption
- Carry out routine written and non-verbal communication
- Operate workplace communication system
- Contribute to workplace communication
- Requests for information from colleagues are responded to in a timely manner
- Contributions are made to work group activities and meetings
- Clarification is sought from supervisor or colleagues relating to instructions or information as required
- Feedback from supervisor or colleagues is sought and incorporated into own communication