Elements and Performance Criteria
- Determine own and others’ roles and job requirements
- Own and others’ workplace responsibilities and duties are identified
- Clarification is sought from colleagues and supervisor where uncertainty or overlap of job roles occurs
- Communication with colleagues and others is performed in a courteous manner, using language appropriate to the audience, and according to workplace procedures
- Differences in personal values and beliefs of colleagues are accepted and professional behaviour maintained in all activities
- Safe and appropriate workplace attire is identified, used and maintained
- Work in shared tasks
- Own and others’ roles in shared tasks are determined and clarified
- Participation in task planning is carried out as required, work-related information is shared, and constructive contributions are made
- Work tasks are carried out according to personal roles and responsibilities and workplace requirements
- Support is provided to colleagues to ensure tasks and goals are met, as required
- Constructive feedback on performance provided by colleagues is requested, acknowledged, and acted on
- Suggestions for improvements to processes are made and discussed with colleagues
- Deal effectively with issues, problems and conflict in work groups
- Personal issues that impact on own work and relationships with colleagues are discussed with supervisor, as required
- Workplace issues with colleagues are identified, discussed and a resolution found according to workplace procedures
- Difficult to resolve issues, problems and conflict are escalated to appropriate person according to workplace procedures
- Determine own and others’ roles and job requirements
- Own and others’ workplace responsibilities and duties are identified
- Clarification is sought from colleagues and supervisor where uncertainty or overlap of job roles occurs
- Communication with colleagues and others is performed in a courteous manner, using language appropriate to the audience, and according to workplace procedures
- Differences in personal values and beliefs of colleagues are accepted and professional behaviour maintained in all activities
- Safe and appropriate workplace attire is identified, used and maintained
- Work in shared tasks
- Own and others’ roles in shared tasks are determined and clarified
- Participation in task planning is carried out as required, work-related information is shared, and constructive contributions are made
- Work tasks are carried out according to personal roles and responsibilities and workplace requirements
- Support is provided to colleagues to ensure tasks and goals are met, as required
- Constructive feedback on performance provided by colleagues is requested, acknowledged, and acted on
- Suggestions for improvements to processes are made and discussed with colleagues
- Deal effectively with issues, problems and conflict in work groups
- Personal issues that impact on own work and relationships with colleagues are discussed with supervisor, as required
- Workplace issues with colleagues are identified, discussed and a resolution found according to workplace procedures
- Difficult to resolve issues, problems and conflict are escalated to appropriate person according to workplace procedures